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blackwidow

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Hello fellow idiots!  Long time no hear/see!  I finally was able to purchase a new PC but now I have issues.  It is a HP and has Windows 10 on it.  Every time I download Steam it freezes up and we have to put it back to factory reset.  Sapper found a few things online that said some files might need to be deleted in order for steam to work.  If anyone could help me get back to gaming it would be greatly appreciated!  I have frustrations that I would like to take out by killing ppl and I would prefer them not to be real ppl!  Thank you!

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would need to know what system you have to check hardware updates.

is new or old HP ?  punch in service tag @ HP support to update 

are using TS (team speak)  to walk you through 

Edited by KaptCrunch
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I found this from steam....https://help.steampowered.com/en/faqs/view/21F5-8D5D-0141-7A5E other then that like has been said will need more info on Pc...One of us could possibly help using Teamspeak/cell and or teamviewer/anydesk to remote with you..

Make sure like Labob said and temp disable your antivirus while doing the install and clear your cache

If no one can help I would be willing to offer mine...Just send me a pm

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@Labob McAfee LiveSafe @KaptCrunch @loaderXI

HP Pavillion Gaming Desktop

Device name    DESKTOP-5DMEL16
Processor    AMD Ryzen 3 4300G with Radeon Graphics   3.80 GHz
Installed RAM    8.00 GB (7.38 GB usable)
System type    64-bit operating system, x64-based processor
 

Edition    Windows 10 Home
Version    20H2
Installed on    ‎8/‎10/‎2021
OS build    19042.1165
Experience    Windows Feature Experience Pack 120.2212.3530.0

These are the specs and all updates are current

thank you for the help.  @loaderXI if I can't get it figured out I will definitely take you up on the help, much appreciated.

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you on TS 

i'm in tech & genearl help 

Reinstall Steam

Download the installer here and reinstall Steam to the same location where it is already installed.

This may fix potential issues with Steam client and service files. Installing into same location will preserve all installed games.

WARNING! Uninstalling Steam will delete all game content.

Edited by KaptCrunch
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4 minutes ago, KaptCrunch said:

you on TS 

i'm in tech & genearl help 

@KaptCrunch I am not.  I don't have it downloaded yet.  I'll do that now and see if I can get in there.

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np  other question is have changed register with steam ?  reason is they used a digital print of hardware to your sign-in name, if different should ask that question for hew PC 

Edited by KaptCrunch
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I'm done  for need to know what have (motherboard) for info say intel and you tell us AMD, need to go back to Sapper and return PC and your money for this isn't working as should 

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Blackwidow try this from HP support see detect my drivers

image.thumb.png.eac2d89832a081a11de9f89a0f7c5b9e.png

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solved  she buy a computer that shop changed out motherboard and removed service tag. had a intel MB switched to AMD 

this is why you need to know what you have when things aren't running as should Note: important to know motherboard Rev x.xx before any updates that match your model # 

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Blackwidow 

does it have a SSD by Toshiba ?

i think this may be correct service tag # HP Pavilion Gaming Desktop PC TG01-2000a

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Is this SOLVED ?? Blackwidow try turning off mafee ugh puke sorry it hurts just to type that name 🙂  if your problem still persits. Some aftermarket AV 's stop alot of programs from using files they need. Its a they did not pay for access to MS for that permission thing. BTW window 10 really does not need any other AV program Wwhat Microsoft provides does a good enough job. (i know off topic) 

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On 9/12/2021 at 5:47 PM, Labob said:

Is this SOLVED ?? Blackwidow try turning off mafee ugh puke sorry it hurts just to type that name 🙂  if your problem still persits. Some aftermarket AV 's stop alot of programs from using files they need. Its a they did not pay for access to MS for that permission thing. BTW window 10 really does not need any other AV program Wwhat Microsoft provides does a good enough job. (i know off topic) 

what i gather  system  needs firmware update for data put through is intermitting and stalling.

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