acucats07 Posted April 30, 2014 Member ID: 20834 Group: **- Inactive Registered Users Followers: 0 Topic Count: 11 Topics Per Day: 0.00 Content Count: 325 Content Per Day: 0.08 Reputation: 115 Achievement Points: 1857 Solved Content: 0 Days Won: 0 Joined: 01/25/14 Status: Offline Last Seen: February 25, 2015 Posted April 30, 2014 Hi guys, I love playing on the server and all, but I think I am going to have to take a break for a while. I've been having some recent issues with having a high ping on the server. I am typically running at around 50-60 ms in ping, but recently it has shot up to 155+. I haven't found the source of the high ping, but it doesn't seem to be affecting my experience on other servers (I have normal pings there). I don't want Oddjob or any admins to add me to the whitelist because I feel that I would either handicap myself or others with such a high ping, plus it makes the playing experience not fun. I'll still attempt to play etc. but I am getting kicked more and more and it has me frustrated. These are the steps that I have done so far. - Reset router and modem - Flush DNS etc. These are the two things that I know for sure can significantly help. If anyone has any suggestions please let me know. Thanks!
OddJob001 Posted April 30, 2014 Member ID: 3113 Group: **- Inactive Registered Users Followers: 6 Topic Count: 245 Topics Per Day: 0.05 Content Count: 1228 Content Per Day: 0.25 Reputation: 722 Achievement Points: 9622 Solved Content: 0 Days Won: 1 Joined: 01/08/12 Status: Offline Last Seen: January 22, 2015 Birthday: 06/15/1980 Posted April 30, 2014 (edited) Please run this for a few hours, during the time you usually play. It is light weight so feel free to do other things while its running. Even play. Put in the IP of our server. Send me the output on here after you get 2-4 hours of data. On a side note, I do not think you are alone. Here is an excerpt of the latest issue we have filed with NFO. It seems they, and other GSP's know there is an issue that is causing players to see higher pings. He asks me at least 5 times in this ticket alone if we are seeing increased ping times. I think due to you, others and NFO confirming this, we will turn the ping kicker up to 200 for the time being. Dont want to inadvertently kick people that may be regulars. Edited April 30, 2014 by OddJob001 Damit1 1
acucats07 Posted April 30, 2014 Member ID: 20834 Group: **- Inactive Registered Users Followers: 0 Topic Count: 11 Topics Per Day: 0.00 Content Count: 325 Content Per Day: 0.08 Reputation: 115 Achievement Points: 1857 Solved Content: 0 Days Won: 0 Joined: 01/25/14 Status: Offline Last Seen: February 25, 2015 Author Posted April 30, 2014 Please run this for a few hours, during the time you usually play. It is light weight so feel free to do other things while its running. Even play. Put in the IP of our server. Send me the output on here after you get 2-4 hours of data. On a side note, I do not think you are alone. Here is an excerpt of the latest issue we have filed with NFO. It seems they, and other GSP's know there is an issue that is causing players to see higher pings. He asks me at least 5 times in this ticket alone if we are seeing increased ping times. I think due to you, others and NFO confirming this, we will turn the ping kicker up to 200 for the time being. Dont want to inadvertently kick people that may be regulars. Thanks Oddjob. Do I have to be running the program when the game is running? I appreciate you being so lenient. I know people don't like to play with high pingers and it can be frustrating so I don't want to ruin others fun. I'll let ya know .
acucats07 Posted April 30, 2014 Member ID: 20834 Group: **- Inactive Registered Users Followers: 0 Topic Count: 11 Topics Per Day: 0.00 Content Count: 325 Content Per Day: 0.08 Reputation: 115 Achievement Points: 1857 Solved Content: 0 Days Won: 0 Joined: 01/25/14 Status: Offline Last Seen: February 25, 2015 Author Posted April 30, 2014 (edited) Please run this for a few hours, during the time you usually play. It is light weight so feel free to do other things while its running. Even play. Put in the IP of our server. Send me the output on here after you get 2-4 hours of data. On a side note, I do not think you are alone. Here is an excerpt of the latest issue we have filed with NFO. It seems they, and other GSP's know there is an issue that is causing players to see higher pings. He asks me at least 5 times in this ticket alone if we are seeing increased ping times. I think due to you, others and NFO confirming this, we will turn the ping kicker up to 200 for the time being. Dont want to inadvertently kick people that may be regulars. Well it's higher tonight then the last two days. Game disconnected: you were kicked by an admin. Stated reason: No avg pings above 180. Yours = (191) If this is a mistake or you wish to be whitelisted please contact an XI Admin. |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.1.1 - 0 | 1325 | 1325 | 0 | 1 | 83 | 0 | | 10.245.192.1 - 1 | 1317 | 1315 | 7 | 92 | 771 | 424 | | 173-219-245-66-link.sta.suddenlink.net - 0 | 1325 | 1325 | 7 | 98 | 721 | 275 | | 173-219-250-18-link.sta.suddenlink.net - 1 | 1302 | 1296 | 26 | 114 | 707 | 32 | | ae2-112.dal33.ip4.tinet.net - 1 | 1302 | 1296 | 25 | 113 | 666 | 32 | | xe-5-0-0.chi12.ip4.tinet.net - 1 | 1321 | 1320 | 52 | 140 | 846 | 430 | | internap-gw.ip4.tinet.net - 0 | 1325 | 1325 | 49 | 143 | 854 | 314 | | border6.po2-bbnet2.chg.pnap.net - 1 | 1294 | 1286 | 49 | 148 | 728 | 52 | |c-162-248-92-208.internap-chicago.nfoservers.com - 1 | 1310 | 1306 | 49 | 144 | 689 | 68 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider PING.txt Edited April 30, 2014 by acucats07
OddJob001 Posted April 30, 2014 Member ID: 3113 Group: **- Inactive Registered Users Followers: 6 Topic Count: 245 Topics Per Day: 0.05 Content Count: 1228 Content Per Day: 0.25 Reputation: 722 Achievement Points: 9622 Solved Content: 0 Days Won: 1 Joined: 01/08/12 Status: Offline Last Seen: January 22, 2015 Birthday: 06/15/1980 Posted April 30, 2014 (edited) Ok. Well good news and bad news. The good news. Its not the server. These last two hops are both the main pipe line into Chicago (bbnet) and our game service providers, well, provider, Internap. You can see your packet loss mounting well before it reaches either of these. The bad news, we need to figure out what is going on with your connection. I definitely agree, there is something going on with your packet loss. Here is a comparison of yours to mine. I run an average ping of 19 to the server with roughly 0-1% packet loss. You can see with your current averages, theres a reason you are getting 150+ pings. This: 10.245.192.1 is your second hop, and an IP with a 10.x.x.x is reserved for private ranges. And the beginning of your problems. You can see your first hop immediately starts producing packet loss. My second hop is not a private network, but my cable modem, to which I block pings (hence no response). My 3rd hop though is still averaging 10. The rest of your hops are completely irrelevant if we can't figure out what is going on with your first hop. Are you on some kind of school network, military base network, something of the sort? Trying to figure out why your second hop is a private network vs a direct connection to your ISP (suddenlink), and why that network is giving you such high packet loss. I 100% agree that you probably do not find issues with certain other servers. Most likely any server that is in your area is going to give you a much better ping, as your packet loss will only climb the more jumps you have to go through. But its a catch 22, because the current servers you find, may have lower pings, but they are still much higher than what you SHOULD get, due to your immediate packet loss on the first hop. Let me know how your setup is, in regards to that second hop being a private network. Your packet loss on a second hop should be 0, with an average ms of 1-12. Not 90-800 lol. Edited April 30, 2014 by OddJob001 Damit1 1
acucats07 Posted April 30, 2014 Member ID: 20834 Group: **- Inactive Registered Users Followers: 0 Topic Count: 11 Topics Per Day: 0.00 Content Count: 325 Content Per Day: 0.08 Reputation: 115 Achievement Points: 1857 Solved Content: 0 Days Won: 0 Joined: 01/25/14 Status: Offline Last Seen: February 25, 2015 Author Posted April 30, 2014 Ok. Well good news and bad news. The good news. Its not the server. These last two hops are both the main pipe line into Chicago (bbnet) and our game service providers, well, provider, Internap. You can see your packet loss mounting well before it reaches either of these. The bad news, we need to figure out what is going on with your connection. I definitely agree, there is something going on with your packet loss. Here is a comparison of yours to mine. I run an average ping of 19 to the server with roughly 0-1% packet loss. You can see with your current averages, theres a reason you are getting 150+ pings. This: 10.245.192.1 is your second hop, and an IP with a 10.x.x.x is reserved for private ranges. And the beginning of your problems. You can see your first hop immediately starts producing packet loss. My second hop is not a private network, but my cable modem, to which I block pings (hence no response). My 3rd hop though is still averaging 10. The rest of your hops are completely irrelevant if we can't figure out what is going on with your first hop. Are you on some kind of school network, military base network, something of the sort? Trying to figure out why your second hop is a private network vs a direct connection to your ISP (suddenlink), and why that network is giving you such high packet loss. I 100% agree that you probably do not find issues with certain other servers. Most likely any server that is in your area is going to give you a much better ping, as your packet loss will only climb the more jumps you have to go through. But its a catch 22, because the current servers you find, may have lower pings, but they are still much higher than what you SHOULD get, due to your immediate packet loss on the first hop. Let me know how your setup is, in regards to that second hop being a private network. Your packet loss on a second hop should be 0, with an average ms of 1-12. Not 90-800 lol. No I'm not on a military base etc. I'm in an apartment. I haven't had this issue until last few days which is weird. My setup is my modem it connects to my router and then I'm hard wired to my router. I do believe that there maybe a backlog somewhere on the hops to the Chicago center (I had an issue in WoW where there was backlogs going to their NY database which caused high latency. The only people that could fix it was Blizzard and the shitty eastern us internet companies that had the backlog. I'm thinking due to the recent DDOS attacks that maybe there is a backlog and all that but I'm going on assumption. I was also fine the rest of the night last night which is weird however had a few spikes. Anyways I'll post the updated Ping.txt when I get on. Thanks odd!
OddJob001 Posted April 30, 2014 Member ID: 3113 Group: **- Inactive Registered Users Followers: 6 Topic Count: 245 Topics Per Day: 0.05 Content Count: 1228 Content Per Day: 0.25 Reputation: 722 Achievement Points: 9622 Solved Content: 0 Days Won: 1 Joined: 01/08/12 Status: Offline Last Seen: January 22, 2015 Birthday: 06/15/1980 Posted April 30, 2014 (edited) Whats your average ping? Usually? 60-70? That's what I am getting when I tracert from my house to you. I'll switch my VPN to chicago and try again later. Looking at your trace, you are not going anywhere in the Eastern US. Your hops are from Wichita, back to Dallas (weird but ok) to Chicago. If this 10.245.192.1 is your cable modem or another router, that is where the issue lies. What router do you own? Edited April 30, 2014 by OddJob001
acucats07 Posted April 30, 2014 Member ID: 20834 Group: **- Inactive Registered Users Followers: 0 Topic Count: 11 Topics Per Day: 0.00 Content Count: 325 Content Per Day: 0.08 Reputation: 115 Achievement Points: 1857 Solved Content: 0 Days Won: 0 Joined: 01/25/14 Status: Offline Last Seen: February 25, 2015 Author Posted April 30, 2014 (edited) Whats your average ping? Usually? 60-70? That's what I am getting when I tracert from my house to you. I'll switch my VPN to chicago and try again later. Looking at your trace, you are not going anywhere in the Eastern US. Your hops are from Wichita, back to Dallas (weird but ok) to Chicago. If this 10.245.192.1 is your cable modem or another router, that is where the issue lies. What router do you own? Usually 50-65. I know I'm not going to the easy coast I was just using it as a reference that at times there is a backlog in data with other ISP that it can definitely be hard to track down. Going from Dallas to Wichita sounds normal for me as that's usually the path it takes. Man you'd have to ask that question regarding a router .... It's a belkin I believe that was one of the most expensive ones toget $200-300. I'm going to do another nerdy round of stuff when I get home to rule Out router/modem.... And I just want it be known that I think that it may have to do with the cable lines in my apt (the apartments were built in the 1980s and I don't think they've updated the lines when they were first out in in the 90s. I've had my ISP techs tell this to me directly that the lines are 20 years old so it maybe a factor, however, I'm not convinced why this issue would just suddenly show up after being on the XI server for 5 months. Ps I think they are dbags and are probably throttling the connection. Edited April 30, 2014 by acucats07 mouselad 1
mouselad Posted April 30, 2014 Member ID: 20902 Group: **- Inactive Registered Users Followers: 11 Topic Count: 136 Topics Per Day: 0.03 Content Count: 1279 Content Per Day: 0.31 Reputation: 819 Achievement Points: 9614 Solved Content: 0 Days Won: 0 Joined: 02/16/14 Status: Offline Last Seen: January 15, 2016 Birthday: 12/02/1982 Posted April 30, 2014 (edited) Usually 50-65. I know I'm not going to the easy coast I was just using it as a reference that at times there is a backlog in data with other ISP that it can definitely be hard to track down. Going from Dallas to Wichita sounds normal for me as that's usually the path it takes. Man you'd have to ask that question regarding a router .... It's a belkin I believe that was one of the most expensive ones toget $200-300. I'm going to do another nerdy round of stuff when I get home to rule Out router/modem.... And I just want it be known that I think that it may have to do with the cable lines in my apt (the apartments were built in the 1980s and I don't think they've updated the lines when they were first out in in the 90s. I've had my ISP techs tell this to me directly that the lines are 20 years old so it maybe a factor, however, I'm not convinced why this issue would just suddenly show up after being on the XI server for 5 months. Ps I think they are dbags and are probably throttling the connection. Try temporarily bypassing your router and connecting directly from your PC to your cable modem. you may also want to post your router config file on here so we can take a look to see if there is anything in the config that may be causing that loss. Edited April 30, 2014 by mouselad Damit1 1
acucats07 Posted April 30, 2014 Member ID: 20834 Group: **- Inactive Registered Users Followers: 0 Topic Count: 11 Topics Per Day: 0.00 Content Count: 325 Content Per Day: 0.08 Reputation: 115 Achievement Points: 1857 Solved Content: 0 Days Won: 0 Joined: 01/25/14 Status: Offline Last Seen: February 25, 2015 Author Posted April 30, 2014 Try temporarily bypassing your router and connecting directly from your PC to your cable modem. you may also want to post your router config file on here so we can take a look to see if there is anything in the config that may be causing that loss. I've done that with WoW and it didn't make a difference. I'll go ahead and do it though just in case. It won't be til later.
Damit1 Posted April 30, 2014 Member ID: 1188 Group: ***- Inactive Clan Members Followers: 0 Topic Count: 258 Topics Per Day: 0.05 Content Count: 1692 Content Per Day: 0.30 Reputation: 1355 Achievement Points: 15036 Solved Content: 0 Days Won: 3 Joined: 02/26/10 Status: Offline Last Seen: June 21, 2024 Device: Android Posted April 30, 2014 I found the problem and now have evidence to bring to your attention....Its the cable between you modem and router, Damn cat..... Fir3Marshal, mouselad and OddJob001 3 Awards
mouselad Posted April 30, 2014 Member ID: 20902 Group: **- Inactive Registered Users Followers: 11 Topic Count: 136 Topics Per Day: 0.03 Content Count: 1279 Content Per Day: 0.31 Reputation: 819 Achievement Points: 9614 Solved Content: 0 Days Won: 0 Joined: 02/16/14 Status: Offline Last Seen: January 15, 2016 Birthday: 12/02/1982 Posted April 30, 2014 I've done that with WoW and it didn't make a difference. I'll go ahead and do it though just in case. It won't be til later. how about do that, and then run that program again that odd recommended and see if it still has the same issue. that way we can at least take one piece of network hardware out of the equation.
OddJob001 Posted April 30, 2014 Member ID: 3113 Group: **- Inactive Registered Users Followers: 6 Topic Count: 245 Topics Per Day: 0.05 Content Count: 1228 Content Per Day: 0.25 Reputation: 722 Achievement Points: 9622 Solved Content: 0 Days Won: 1 Joined: 01/08/12 Status: Offline Last Seen: January 22, 2015 Birthday: 06/15/1980 Posted April 30, 2014 (edited) Ps I think they are dbags and are probably throttling the connection. Throttling the connection wouldn't account for the massive amount of packet loss you are getting. Its gonna be sometthing else. I hate to ask. But I assume you are not using wireless of any kind? edit: ooooh and as dumb as it sounds. replace the cat5/6 cables you are using. Believe it or not, cables do go bad. Edited April 30, 2014 by OddJob001
acucats07 Posted April 30, 2014 Member ID: 20834 Group: **- Inactive Registered Users Followers: 0 Topic Count: 11 Topics Per Day: 0.00 Content Count: 325 Content Per Day: 0.08 Reputation: 115 Achievement Points: 1857 Solved Content: 0 Days Won: 0 Joined: 01/25/14 Status: Offline Last Seen: February 25, 2015 Author Posted April 30, 2014 Throttling the connection wouldn't account for the massive amount of packet loss you are getting. Its gonna be sometthing else. I hate to ask. But I assume you are not using wireless of any kind? edit: ooooh and as dumb as it sounds. replace the cat5/6 cables you are using. Believe it or not, cables do go bad. Nope the only thing that's wireless is laptop, second computer, xbox, ps3, and tv upstairs... Most of those are off most of the time. Guess I'll be buying a new cable cord as well when I have the opportunity.
acucats07 Posted April 30, 2014 Member ID: 20834 Group: **- Inactive Registered Users Followers: 0 Topic Count: 11 Topics Per Day: 0.00 Content Count: 325 Content Per Day: 0.08 Reputation: 115 Achievement Points: 1857 Solved Content: 0 Days Won: 0 Joined: 01/25/14 Status: Offline Last Seen: February 25, 2015 Author Posted April 30, 2014 I found the problem and now have evidence to bring to your attention....Its the cable between you modem and router, Damn cat..... Lol!!! Good way to put it damit
OddJob001 Posted April 30, 2014 Member ID: 3113 Group: **- Inactive Registered Users Followers: 6 Topic Count: 245 Topics Per Day: 0.05 Content Count: 1228 Content Per Day: 0.25 Reputation: 722 Achievement Points: 9622 Solved Content: 0 Days Won: 1 Joined: 01/08/12 Status: Offline Last Seen: January 22, 2015 Birthday: 06/15/1980 Posted April 30, 2014 Nope the only thing that's wireless is laptop, second computer, xbox, ps3, and tv upstairs... Most of those are off most of the time. Guess I'll be buying a new cable cord as well when I have the opportunity. ya. the thing we know is the packet loss is happening immediately on your local network. So we need to now determine why. I do this shit for a living, we should be able to resolve it.
Fir3Marshal Posted April 30, 2014 Member ID: 20789 Group: **- Inactive Registered Users Followers: 28 Topic Count: 118 Topics Per Day: 0.03 Content Count: 936 Content Per Day: 0.23 Reputation: 325 Achievement Points: 7004 Solved Content: 0 Days Won: 0 Joined: 01/12/14 Status: Offline Last Seen: December 21, 2014 Birthday: 04/18/1981 Posted April 30, 2014 (edited) Not that I think you NEED a new router but this is what I have at home...... http://www.amazon.com/RT-N66U-Dual-Band-Wireless-N900-Gigabit-Router/dp/B006QB1RPY/ref=sr_1_2?ie=UTF8&qid=1398880906&sr=8-2&keywords=asus+router If you are looking at new cables I would only go with CAT 6. Edited April 30, 2014 by Fir3Marshall Damit1 1
OddJob001 Posted April 30, 2014 Member ID: 3113 Group: **- Inactive Registered Users Followers: 6 Topic Count: 245 Topics Per Day: 0.05 Content Count: 1228 Content Per Day: 0.25 Reputation: 722 Achievement Points: 9622 Solved Content: 0 Days Won: 1 Joined: 01/08/12 Status: Offline Last Seen: January 22, 2015 Birthday: 06/15/1980 Posted April 30, 2014 (edited) I take back some things I said. You do not have packet loss, your packet loss is 1%, totally fine. (was reading the wrong column) Either way, same issue. You just have a high ping from your computer to your first hop, which is your router or your cable modem. Whoever that 10.x address is. Edited April 30, 2014 by OddJob001
Fir3Marshal Posted April 30, 2014 Member ID: 20789 Group: **- Inactive Registered Users Followers: 28 Topic Count: 118 Topics Per Day: 0.03 Content Count: 936 Content Per Day: 0.23 Reputation: 325 Achievement Points: 7004 Solved Content: 0 Days Won: 0 Joined: 01/12/14 Status: Offline Last Seen: December 21, 2014 Birthday: 04/18/1981 Posted April 30, 2014 (edited) Do you have cable or DSL? Maybe you mentioned it above, just wanted to clarify...... If you have cable it might be worth looking into getting one of these. if you are on an older DOCSIS 2.0 Cable modem you will prolly increase your DL and UL significantly depending on the ISP..... http://www.amazon.com/ARRIS-Motorola-SurfBoard-SB6141-DOCSIS/dp/B00AJHDZSI/ref=dp_ob_title_ce I just picked one of these up myself but I have used DOCSIS 3.0 Cable modems in the past, far superior! Also, just FYI both the cable modem and the router can be purchased at Best Buy and they match Amazon. Edited April 30, 2014 by Fir3Marshall
mouselad Posted April 30, 2014 Member ID: 20902 Group: **- Inactive Registered Users Followers: 11 Topic Count: 136 Topics Per Day: 0.03 Content Count: 1279 Content Per Day: 0.31 Reputation: 819 Achievement Points: 9614 Solved Content: 0 Days Won: 0 Joined: 02/16/14 Status: Offline Last Seen: January 15, 2016 Birthday: 12/02/1982 Posted April 30, 2014 (edited) Nope the only thing that's wireless is laptop, second computer, xbox, ps3, and tv upstairs... Most of those are off most of the time. Guess I'll be buying a new cable cord as well when I have the opportunity. If only you lived slightly closer to me i'd give you one. I got tons. used to work in cabling infrastructure and still in IT. I was going to say try replacing the cable, but if it was the cable it seems like it would be on all servers, not just this one. but just to get everything out of the way it couldnt hurt. also monoprice is the best place to buy cables. Also to hit on Bill's point if you don't have docsis 3 modem, get one. If you have time warner and go to the customer service center and tell them you want one they might upgrade you for free. They did for me no hassle, but wouldn't over the phone. Edited April 30, 2014 by mouselad
Fir3Marshal Posted April 30, 2014 Member ID: 20789 Group: **- Inactive Registered Users Followers: 28 Topic Count: 118 Topics Per Day: 0.03 Content Count: 936 Content Per Day: 0.23 Reputation: 325 Achievement Points: 7004 Solved Content: 0 Days Won: 0 Joined: 01/12/14 Status: Offline Last Seen: December 21, 2014 Birthday: 04/18/1981 Posted April 30, 2014 I think that your best bet is to replace the cable modem (if it is older) and possibly the router. You could also change ISP's but that is more work, a few parts you can always return to the store if they don't help and you don't want them.... Replacing the cable is just for good measure.
acucats07 Posted April 30, 2014 Member ID: 20834 Group: **- Inactive Registered Users Followers: 0 Topic Count: 11 Topics Per Day: 0.00 Content Count: 325 Content Per Day: 0.08 Reputation: 115 Achievement Points: 1857 Solved Content: 0 Days Won: 0 Joined: 01/25/14 Status: Offline Last Seen: February 25, 2015 Author Posted April 30, 2014 I think that your best bet is to replace the cable modem (if it is older) and possibly the router. You could also change ISP's but that is more work, a few parts you can always return to the store if they don't help and you don't want them.... Replacing the cable is just for good measure. I have cable. The modem itself is < 1 years old (when I upgraded my internet package they gave me a brand new modem. I'll have to take a picture of it). The router is about a year old and the cable to the router is anywhere from 2-4 years old (not entirely sure). I'll have to look at the pictures and products you linked to double check because you fucking IT guys speak a different language! (Maybe one day I'll get my second undergrad degree in IT and be able to know all the lingo.
Fir3Marshal Posted April 30, 2014 Member ID: 20789 Group: **- Inactive Registered Users Followers: 28 Topic Count: 118 Topics Per Day: 0.03 Content Count: 936 Content Per Day: 0.23 Reputation: 325 Achievement Points: 7004 Solved Content: 0 Days Won: 0 Joined: 01/12/14 Status: Offline Last Seen: December 21, 2014 Birthday: 04/18/1981 Posted April 30, 2014 Yeah, get us the model number of the cable modem and find out if the provider allows you to use your own. It might already be a DOCSIS 3.0 modem, if it is you could keep it as is.... but I would at least consider getting your own since the new ones are much faster.
acucats07 Posted April 30, 2014 Member ID: 20834 Group: **- Inactive Registered Users Followers: 0 Topic Count: 11 Topics Per Day: 0.00 Content Count: 325 Content Per Day: 0.08 Reputation: 115 Achievement Points: 1857 Solved Content: 0 Days Won: 0 Joined: 01/25/14 Status: Offline Last Seen: February 25, 2015 Author Posted April 30, 2014 I'm pretty sure i have the docsis 3.0 cable modem as it's the only one that is compatible with my internet package from my ISP. (50 Mbps)
acucats07 Posted April 30, 2014 Member ID: 20834 Group: **- Inactive Registered Users Followers: 0 Topic Count: 11 Topics Per Day: 0.00 Content Count: 325 Content Per Day: 0.08 Reputation: 115 Achievement Points: 1857 Solved Content: 0 Days Won: 0 Joined: 01/25/14 Status: Offline Last Seen: February 25, 2015 Author Posted April 30, 2014 Yeah, get us the model number of the cable modem and find out if the provider allows you to use your own. It might already be a DOCSIS 3.0 modem, if it is you could keep it as is.... but I would at least consider getting your own since the new ones are much faster. The modem is about 6-7 months old... See my new post
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