There must be someway around it Kat, somebody here will surely help you out, have you had an EA account or something before, it maybe recognises our E-MAIL account from them and thinks someone is trying to scam it, unfortunately this is the way of the world nowadays with the likes of Origin and Steam taking over our gaming lives, if i had to choose between the 2 i would go with Steam, i get less problems with Steam and it seems more user friendly to me, just hang in there Kat, others here have had problems with origin too, maybe they can throw some light onto what has happened, there has to be a way around it, maybe contacting EA or Origin directly.