I've had an eBay account for over 15 years, and in that time my account has been hacked 3 times, and a credit card that I have which is only used on eBay purchases has been hacked twice.
I never got an apology, help fixing the problems and they would never admit my information was hacked on their end. I guess with outfits like Target facing tens of millions in fines and lost revenue, they're paying attention now.
Last month my wife bought a dress for my daughter online and paid for it through Paypal. She didn't know it at the time but the web site is based out of China, but the dress was drop-shipped from the US. Long story short, the dress wasn't what we ordered, and even though it was shipped from the US, they won't refund the $82 unless we ship it back to China. Any guesses how much it costs to ship a dress to China? $85. I filed a complaint with Paypal which is owned by eBay, and they said they won't do anything unless we return the dress. eBay sucks ass.