I used to work for a callcenter for Toyota/Prius. This woman sounds like a doctor from Colorado who used to call every month to make her payment. We were supposed to be polite and all that. She called my station and I siad "Yes, ma'am." to one of her questions. Her reply was "I AM A DOCTOR!! YOU ADDRESS ME BY DOCTOR." I said "Yes, ma'am." that put her on the same type of roll this woman went off on. Totally unrelated topics just to bitch some more. After she settled down I said "plus a $5 conveniance fee" . OH SHIT!!!! "I just paid $50000 for a car and I don't think I should have to pay the $5 fee." Very snottily. We could waive any fees up to $100 at any time. She demanded it be waived and that the other people waived it. I said "Yes ma'am. But I'm not." Well after her rant , She asked, quit rudely if I would waive the fee. I said "No, ma'am." She yelled at me again "YOU KEEP CALLING ME MA"AM!!! I AM A DOCTOR!!! I WANT THE RESPECT I DESERVE!!!" I got written up for saying "I am giving you the respect you deserve, ma'am."
My boss, as he was handing me the papers, with a smile said that was the best way to degrade a person with out being rude that he had ever seen.