Dear RedReign,
On behalf of the Xtreme Idiots, I would like to extend a sincere apology to you. We are very sorry that you suffered this anguish while playing Insurgency 2 on our server. We take your distress seriously, and will do everything within our power to mediate the situation immediately. As you can imagine, these kinds of complaints are not uncommon, so we have a large amount of backlog. We will get back to you within 60 business days with a Summary Account Document. Upon your review and approval of the Summary Account Document, we will submit the SAD to our senior admin council, with an attached Foundational Universal Checklist (the document we use to provide evidence for most actions taken in the clan). Once the senior admins review the SAD-FUC, they will report back to us, and we will then be happily obliged to take action on your account.
Until then, we hope you can have better days and we look forward to providing you the results of your SAD-FUC review.
Sincerely,
Xtreme Idiots