It looks like internet providers are the same all over the world...Always here to take your money but nobody available to take care of problems when it happens...About ten days ago they sent me a new internet router which was not working right,you couldn't touch the router whithout the power goin on and off...guess what was the first question they asked me after a 15 minutes wait on the phone "Do you have electricity where you live ?".!!!!!! Guess what i told him we are in 2013 i'm living in a 14 millions people urban area and no i don't use electricity ! He admited the question was stupid but he had to ask...then after about 20 minutes tests he admited the router was not working and they will send me a new one in a near future ....i'm still waiting lol ...and using the old one which was working perfectly