wildthing Posted January 5, 2013 Member ID: 36 Group: *** Clan Members Followers: 127 Topic Count: 240 Topics Per Day: 0.04 Content Count: 3862 Content Per Day: 0.67 Reputation: 2303 Achievement Points: 34799 Solved Content: 0 Days Won: 19 Joined: 09/01/09 Status: Offline Last Seen: 19 hours ago Birthday: 11/22/1968 Device: Windows Posted January 5, 2013 I tried to update this and with no luck went to remove it and would not let me remove or repair it. I have windows vista home prem. I need to uninstall and reinstall it for college so that I can upgrade it. I did a scan of the machine and this is what i found with a malware detection. malware report.txt So to put in simple I need help please. Because Awards
djMot Posted January 5, 2013 Member ID: 3189 Group: *** Clan Members Followers: 98 Topic Count: 357 Topics Per Day: 0.07 Content Count: 5257 Content Per Day: 1.07 Reputation: 11146 Achievement Points: 48948 Solved Content: 0 Days Won: 114 Joined: 02/11/12 Status: Offline Last Seen: Yesterday at 01:32 PM Birthday: 12/24/1957 Device: Windows Posted January 5, 2013 1) Use the eset online scanner found here: http://www.eset.com/us/online-scanner/ 2) do not continue till you can verify there is no malware, rootkit, or virus. 3) install free version of CCleaner found here: http://www.piriform.com/ccleaner/download?upgrade (use the piriform download link at the bottom in the left-most column) 4) run the newly installed CCleaner and go to the Registry cleaner section. Scan and fix repeatedly until it finds no further problems. 5) goto the CCleaner Tools section and use the Uninstall tab there to find and uninstall your broken MS Office. Worst Case Scenario Just delete the Microsoft Office folder and use CCleaner (Registry tool) to mop up the registry orphans from the improper program removal. Awards
djMot Posted January 5, 2013 Member ID: 3189 Group: *** Clan Members Followers: 98 Topic Count: 357 Topics Per Day: 0.07 Content Count: 5257 Content Per Day: 1.07 Reputation: 11146 Achievement Points: 48948 Solved Content: 0 Days Won: 114 Joined: 02/11/12 Status: Offline Last Seen: Yesterday at 01:32 PM Birthday: 12/24/1957 Device: Windows Posted January 5, 2013 Oh, and when all is said and done, install Microsoft Security Essentials (if you don't already use it): http://windows.microsoft.com/en-US/windows/security-essentials-download Special Pricing for Idiots: FREE Awards
hxtr Posted January 5, 2013 Member ID: 220 Group: **- Inactive Registered Users Followers: 147 Topic Count: 595 Topics Per Day: 0.10 Content Count: 16950 Content Per Day: 2.93 Reputation: 13538 Achievement Points: 129714 Solved Content: 0 Days Won: 120 Joined: 09/04/09 Status: Offline Last Seen: October 26, 2023 Birthday: 04/05/1970 Posted January 5, 2013 i remoted to his PC and had him do safe mode tried still no dice. but his task manager worked after safe mode. tells me spay/virus was the problem. did malware and found some shit on a quick scan that I ended short. wild did a full scan later and found more. I say reinstall which we all know sucks chile's ass. So see if any onz of yuz can help before he get chile all over his face.
djMot Posted January 5, 2013 Member ID: 3189 Group: *** Clan Members Followers: 98 Topic Count: 357 Topics Per Day: 0.07 Content Count: 5257 Content Per Day: 1.07 Reputation: 11146 Achievement Points: 48948 Solved Content: 0 Days Won: 114 Joined: 02/11/12 Status: Offline Last Seen: Yesterday at 01:32 PM Birthday: 12/24/1957 Device: Windows Posted January 5, 2013 (edited) I'd still try the eset online scanner I mentioned. eset is extremely well regarded in the malware/rootkit/virus area. Also, before a forced delete of MS Office, if that's what it's looking like, you might want to try IOBit's Advanced Uninstaller: <LINK REMOVED> EDIT: Link to IOBit's Advanced Uninstaller removed. May install a malicious browser extension. DO NOT USE IOBIT PRODUCTS !!! Sorry for the earlier recommendation. I was just trying to find a decent advanced uninstaller that will do a more through job when Microsoft's own uninstaller gets confused about how to uninstall a program. Back to my original suggestion, which was sound - just delete the program's folder and use CCleaner to clean up the registry issues. Edited January 6, 2013 by djMot Awards
CPUvirus Posted January 5, 2013 Member ID: 4278 Group: **- Inactive Registered Users Followers: 2 Topic Count: 2 Topics Per Day: 0.00 Content Count: 30 Content Per Day: 0.01 Reputation: 11 Achievement Points: 218 Solved Content: 0 Days Won: 0 Joined: 12/13/12 Status: Offline Last Seen: February 24, 2013 Posted January 5, 2013 (edited) Try running combofix. It is a virus removal tool. http://www.bleepingc...nload/combofix/ It does a very thorough scan and cleanup. The company I work for uses it quite a bit for infected client machines and it works pretty well. I also like to use the AVPtool from kaspersky. Also if you are having issues removing MS software, microsoft used to have a tool to remove products with broken installers (msicuu2.exe you might still be able to find a d/l for it somewhere). here is the article from MS on how to remove a broken copy of office http://support.microsoft.com/kb/290301 Edited January 5, 2013 by CPUvirus
PingLo Posted January 5, 2013 Member ID: 1103 Group: **- Inactive Registered Users Followers: 64 Topic Count: 119 Topics Per Day: 0.02 Content Count: 1977 Content Per Day: 0.35 Reputation: 1122 Achievement Points: 15642 Solved Content: 0 Days Won: 4 Joined: 02/08/10 Status: Offline Last Seen: October 16, 2013 Birthday: 01/01/2012 Posted January 5, 2013 Let me know if you need me to send you a Mac Wild.
Xtreme Posted January 6, 2013 Member ID: 3095 Group: **- Inactive Registered Users Followers: 1 Topic Count: 16 Topics Per Day: 0.00 Content Count: 188 Content Per Day: 0.04 Reputation: 115 Achievement Points: 1277 Solved Content: 0 Days Won: 0 Joined: 12/29/11 Status: Offline Last Seen: August 10, 2013 Birthday: 02/14/1963 Posted January 6, 2013 1) Use the eset online scanner found here: http://www.eset.com/us/online-scanner/ 2) do not continue till you can verify there is no malware, rootkit, or virus. 3) install free version of CCleaner found here: http://www.piriform....ownload?upgrade (use the piriform download link at the bottom in the left-most column) 4) run the newly installed CCleaner and go to the Registry cleaner section. Scan and fix repeatedly until it finds no further problems. 5) goto the CCleaner Tools section and use the Uninstall tab there to find and uninstall your broken MS Office. Worst Case Scenario Just delete the Microsoft Office folder and use CCleaner (Registry tool) to mop up the registry orphans from the improper program removal. Be wary of the latest version of the reg cleaner in CCleaner! It mistakenly deletes needed firewall rules that will hose a PC. Not sure if they've fixed it yet, but it has been a problem.
Xtreme Posted January 6, 2013 Member ID: 3095 Group: **- Inactive Registered Users Followers: 1 Topic Count: 16 Topics Per Day: 0.00 Content Count: 188 Content Per Day: 0.04 Reputation: 115 Achievement Points: 1277 Solved Content: 0 Days Won: 0 Joined: 12/29/11 Status: Offline Last Seen: August 10, 2013 Birthday: 02/14/1963 Posted January 6, 2013 I'd still try the eset online scanner I mentioned. eset is extremely well regarded in the malware/rootkit/virus area. Also, before a forced delete of MS Office, if that's what it's looking like, you might want to try IOBit's Advanced Uninstaller: <LINK REMOVED> EDIT: Link to IOBit's Advanced Uninstaller removed. May install a malicious browser extension. DO NOT USE IOBIT PRODUCTS !!! Sorry for the earlier recommendation. I was just trying to find a decent advanced uninstaller that will do a more through job when Microsoft's own uninstaller gets confused about how to uninstall a program. Back to my original suggestion, which was sound - just delete the program's folder and use CCleaner to clean up the registry issues. I've always used the Microsoft uninstaller clean-up utility, which I think has now been discontinued....it worked great. http://support.microsoft.com/kb/2438651
Yop Posted January 6, 2013 Member ID: 1719 Group: ***- Inactive Clan Members Followers: 19 Topic Count: 71 Topics Per Day: 0.01 Content Count: 1982 Content Per Day: 0.36 Reputation: 518 Achievement Points: 12062 Solved Content: 0 Days Won: 0 Joined: 08/21/10 Status: Offline Last Seen: January 29 Birthday: 04/03/1981 Device: Windows Posted January 6, 2013 If u can, try open office, free and work great. Awards
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