> Operator: 'Ridge Hall, computer assistance; may I help you?'
> Caller: 'Yes, well, I'm having trouble with WordPerfect. '
> Operator: 'What sort of trouble??'
> Caller: 'Well, I was just typing along, and all of a sudden
> the words went away.'
> Operator: 'Went away?'
> Caller: 'They disappeared. '
> Operator: 'Hmm So what does your screen look like now?'
> Caller: 'Nothing.'
> Operator: 'Nothing??'
> Caller: 'It's blank; it won't accept anything when I type.'
> Operator: 'Are you still in WordPerfect, or did you get out??'
> Caller: 'How do I tell?'
> Operator: 'Can you see the C: prompt on the screen??'
> Caller: 'What's a sea-prompt?'
> Operator: 'Never mind, can you move your cursor around the
> screen?'
> Caller: 'There isn't any cursor: I told you, it won't accept
> anything I type.'
> Operator: 'Does your monitor have a power indicator??'
> Caller: 'What's a monitor?'
> Operator: 'It's the thing with the screen on it that looks like a
> TV. Does it have a little light that tells you when it's on??'
> Caller: 'I don't know.'
> Operator: 'Well, then look on the back of the monitor and find
> where the power cord goes into it. Can you see that??'
> Caller: 'Yes, I think so.'
> Operator: 'Great. Follow the cord to the plug, and tell me if it's
> plugged into the wall.
> Caller: 'Yes, it is.'
> Operator: 'When you were behind the monitor, did you notice that
> there were two cables plugged into the back of it, not just one??'
> Caller: 'No.'
> Operator: 'Well, there are. I need you to look back there again
> and find the other cable.'
> Caller: 'Okay, here it is.'
> Operator: 'Follow it for me, and tell me if it's plugged securely
> into the back of your computer'
> Caller: 'I can't reach.'
> Operator: 'Uh huh. Well, can you see if it is??'
> Caller: 'No.'
> Operator: 'Even if you maybe put your knee on something and lean
> way over??'
> Caller: 'Oh, it's not because I don't have the right angle -
> it's because it's dark.'
> Operator: 'Dark??'
> Caller: 'Yes - the office light is off, and the only light I
> have is coming in from the window.
> ' Operator: 'Well, turn on the office light then.'
> Caller: 'I can't.'
> Operator: 'No? Why not??'
> Caller: 'Because there's a power failure.'
> Operator: 'A power....... .. A power failure? Aha, Okay, we've got it
> licked now.
> Do you still have the boxes and manuals and packing stuff your
> computer came in??'
> Caller: 'Well, yes, I keep them in the closet.'
> Operator: 'Good Go get them, and unplug your system and pack it
> up just like it was when you got it. Then take it back to the store
> you bought it from.'
> Caller: 'Really? Is it that bad?'
> Operator: 'Yes, I'm afraid it is.'
> Caller: 'Well, all right then, I suppose. What do I tell
> them??'
> Operator: 'Tell them you're too f --- ing stupid to own a
> computer!!!! !'