Deleted Origin account

[Sammy]

Well, this is going to be fun.

I havent accessed any of my EA games in awhile. And in such cases logins tend to require reactivation. No big deal.  The problem is, while I have my UID and last known password (which doesnt work) I do not have access to my old email for recovery. After some digging the CSR (from India so a bit of a language issue) did find the account. And then she said it was deactivated. Well... sorry I didnt do it. She insisted they cant delete accounts several times. I kept telling her I didnt either just to provide some kind of olive branch to see if there were options to figure out such issues... which shouldnt be unusual considering the millions of accounts they have.  To be fair phone support can only go so far and have limited authority. However she also refused to transfer me, several times, to someone up the chain that could maybe help me. I had enough with her bullshit and just hung up.

So, while likely nothing will come of it (being EA) I wrote a long and clear email about the problem, the conversation, and that I have every original email from them for order confirmations (eml archived from my old accounts) for every EA game I ever got. Some actual purchases some free. Also their registrations. I suppose they will still try and insist that they cant delete accounts. Im also sure I am not the first person to complain that they did. If they do, I guess I will have to find where up the chain to send a very nasty email, send every order confirmation email plus several others from them, and see if they will do something to simply make it all go away.

[Sammy]

To add: its not as though I am out a lot of money. I had more free games than purchased. But I was incensed at their instance that they could not delete accounts. Of course they could. Perhaps due to an error or some such, shit happens, but seriously Im not a 12 year old kid.

[KaptCrunch]

sammy  need to have all your purchases  transactions  invoice numbers of games 

 

https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/

 

other have same hardaware as when last login to EA 

so you mean have no ea account loaded ao saved 

rest to note any game software app be it EA, Steam, etc. best back-up your account and  write all software keys in note book along every time buy a game record invoice #'s also

 

Edited April 1, 2022 by KaptCrunch

[Sammy]

Had all information, including the emails themselves archived. And said so multiple times. Actually sent them a couple of invoices. Tried and tried to work with them but all I kept getting was the runaround with different CSR's each time. All seemingly following the same script and giving me the same 'solution' when I kept telling them that their solution wouldnt work in my case. Either they could not understand English, did nothing but skim read, or maybe simply had no solution because it would require them taking responsibility for their actions.

Normally, I would say it was my fault for not having backup methods of doing anything. However the main problem is that they themselves cancelled/deactivated my account with no action taken by me. No prior notification that it would happen by such and such date. Nor any notification that it in fact was deactivated. They also claimed that they cannot actually do that and would not budge on that. They also refused to bump it up to some kind of problem resolution person.

So I gave up. Sent them a harsh last response and to send it to whatever complaint department they had, if any (probably not). And also that I now consider everything that required Origin to even start up as lost and unrecoverable due to fraud on their part and will report them. Not that anything would ever come of it. Truly, dealing with their lack of responsibility for their actions is no longer worth my time or money so away EA goes and life... and gaming... goes on.

[KaptCrunch]

i soppose you not have face book to copy and paste this there 

have you got same email  address all along  or was changed ? 

take this case to  Bureau of Consumer Protection  make a complaint 

[GhostfaceJim]

Damn digital world now!  I usually stick to Steam these days and can't stand that I have Blizzard and Origin and who knows what all else!  They don't even send CDs any more for backup!  So annoying!  Same with other software, they make it so easy to have to buy it again.

[KaptCrunch]

at the time of D/L send to burner  will have your disc