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Posted

My son plays Fortnite, finally got the computer working again after he installed a bunch of malware.  Everything was great, I even got in a couple games of COD4 then he plays Fortnite and now the ESC key and the alt+f4 combo isn't working.  This is a desktop and not a laptop.  I have done everything I can think of and can find on Google.  

 

 

Any ideas?

 

Thanks in advance.



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Posted

Certain there is no more malware? Is there a function lock key?



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Posted

I did a new install of win 10.  No FN key that I can see its a Dell keyboard.



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Posted

I think win10 comes with a built in keyboard troubleshooter.



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Posted

I would suggest trying another keyboard to see if that is the problem. Another would be that your son might have got more malware by trying to do something. Install malwarebytes if you haven't done that already and try a scan, some advanced forms of malware are based on hardware infection so a fresh install of windows sometimes isn't enough.



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Posted

Ive tried a different keyboard.  Ill get malware bytes and give it a shot, as soon as he lets me....:)

Thanks  Ill let everyone know what I find out!



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Posted

Some games disable alt-f4. Dont know about fortnite.



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Posted

No problem with them disabling it during game, but I want to be able to use it later and no esc at all anymore just sucks.  I did try the keyboard troubleshooter and there isn't anything wrong....



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Posted

A Malwarebytes byte didn't find anything.....



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Posted

I did another full scan of all drives.....  It found PUP.Optional.Bandoo on 2 other drives and I have quarantined.  I still don't have an ESC or the alt f4 combo.  



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Posted

@BeerGoat Try this website https://www.guidingtech.com/fix-windows-alt-f4-key-not-working-error-windows-10/

Has a lot of different fixes one may fix it for you.



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Posted

Alt-f4 does not work with fortnite. Maybe try playing in windowed mode? Stretch it out to fit the screen, leaving room to see the X? 



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Posted

Cool.  But I don't have esc or alt f4 even out of fortnite.  take call of duty for instance hard to do a lot of things in game without ESC and its like that and the F* keys are just gone.



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Posted
41 minutes ago, Oster said:

@BeerGoat Try this website https://www.guidingtech.com/fix-windows-alt-f4-key-not-working-error-windows-10/

Has a lot of different fixes one may fix it for you.

I have done all of those things found that website in my first searches.  Thanks!  I'm going to try a new keyboard tomorrow when I get home from work, Ive already tried the 2 I have at home.  I also had this issue on WIN 7.  



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Posted

Was Win 7 on the same computer? If so maybe try plugging the keyboard into another USB slot if that doesn't work then idk.



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Posted
29 minutes ago, Oster said:

Was Win 7 on the same computer? If so maybe try plugging the keyboard into another USB slot if that doesn't work then idk.

That did work once on win 7.  I'm starting to wonder if it is a motherboard issue. or hardware issue...


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