Please help me....

[Angelz]

On 3/24/2019 at 9:23 PM, Scarlett said:

When I play COD4, after being on for awhile, it varies, my PC crashes. When I say crashes, the computer never shuts down. My monitor goes black then reboots itself for me to log on again to get onto the internet and it 999's me in game.

 

5 hours ago, Scarlett said:

Like I stated above, my PC does not crash, it stays on the whole time, the game freezes up, then a black screen, then it restarts again for me to log into my pc but the computer never goes down.

To avoid the 999 in  game you would need to shut the pc down,  count to 60 seconds and restart the pc.

Freezing up and a black screen changes how peeps are going to try to help. Thanks for letting us know this. Is there anything else?

Does this only happen when you are playing cod4?

If your pc is on for a while does it freeze up, get a black screen and restart?

[Scarlett]

2 hours ago, Angelz said:

 

Does this only happen when you are playing cod4? 

No....it happens in COD5 as well.

 

4 hours ago, Angelz said:



If your pc is on for a while does it freeze up, get a black screen and restart? 

Yes, when I'm in game for awhile. Not when I'm on internet or watching movies on my PC. Game freezes up for 1 min, then black screen, then monitor reboots up again and I have to sign into my computer to continue what I was doing.....but like I said before, the PC tower NEVER shuts down.  

[Scarlett]

On 3/25/2019 at 8:10 AM, VHS2 said:

Hey!

U can also install Whocrashed (freeware for the basic version) and launch an analysis when restarting after a crash.

It will say if it is a pb of driver (and which one hopefully) or a hardware pb as a faulty ram.

Let us know

VHS2,

I did install Whocrashed and this was my Dump report.

Crash Dump Analysis

---

Crash dumps are enabled on your computer.

Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump

No valid crash dumps have been found on your computer

[Zappy]

Win 10 also has a pos xbox app built in, go to it and shut it all down. Seems to me I had an issue with that at 1 time as well. It can record video and bunch of crap while gaming, dunno if it is constant monitoring or not.

[Scarlett]

Ok.....I  was just in game for 2 hours without a problem until *poof*  I CRASHED! 

I ran the Whocrashed Program as soon as it booted up and this is what I got:   

Crash dumps are enabled on your computer.

Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump

On Tue 3/26/2019 9:48:46 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\032619-14531-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x8DC9F7)
Bugcheck code: 0x124 (0x0, 0xFFFFC30D304D98C8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Does anyone know what any of this means and how or IF I can fix it???

Please help...

 

[Angelz]

Drivers can be a pesky annoyance sometimes!

Did you update anything just before this issue started?

So, your pc does not restart right? Just your monitor?

What kind of graphics card do you have?

Are you still using the stock 480w psu it came with?

 

Edited March 27, 2019 by Angelz

[VHS2]

15 hours ago, Scarlett said:

Ok.....I  was just in game for 2 hours without a problem until *poof*  I CRASHED! 

I ran the Whocrashed Program as soon as it booted up and this is what I got:   

Crash dumps are enabled on your computer.

Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump

On Tue 3/26/2019 9:48:46 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\032619-14531-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x8DC9F7)
Bugcheck code: 0x124 (0x0, 0xFFFFC30D304D98C8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Does anyone know what any of this means and how or IF I can fix it???

Please help...

 

Hello Scarlett

It seems that it is a hardware pb.

First, u can check in the device manager if there is a pb pointed out by a yellow triangle with an exclamation point next to a device.

U reach the device manager through the "control panel" then "hardware and audio". To open the control panel, right click on the windows logo (lower left hand side of you screen) and select "control panel" in the list.

If there is this orange triangle, maybe you should update the driver of the device.

Then, you can try to fix it by changing the resolution of your monitor if not optimized (right clic on your desk / Display parameters / Recommended resolution)

It also can be a faulty memory module > try what I wrote in a previous post, (removing one or two memory modules to test your PC without them). NB: usually, the slot are paired 1-3, 2-4. So, if you have 4 ram modules, remove 1-3 or 2-4 according to the instructions for use of your motherboard.

You can also test your memory modules with memtest86 to know if they are OK or not but it takes a long time. So it is more convenient to launch the test during the night. Choose the freeware.

https://www.memtest86.com/download.htm

It can alsoooo  be the graphics card.

First u can check if the card correctly works by executing a "dxdiag" test. Right click on the windows logo then select "execute" and type dxdiag in the windows then enter. A window will open. Click on the display tab concerning the graphics card. You'll see in this window if your card works correctly.

To know if it is faulty, you could also replace it by another one if you have another computer or maybe someone could lend you one. But firstly, u should check if you have the last update of its driver? (to be downloaded from the producer website, i.e. AMD according to the brand of your card).

Hopefully, it won't be the hard disk! To check, u can do that:  https://www.thewindowsclub.com/hard-disk-drive-health

And then, it could be the power supply or the CPU... U can already try what it's above 

Let me know. Fingers crossed!

Edited March 27, 2019 by VHS2

[Scarlett]

first, u can check in the device manager if there is a pb pointed out by a yellow triangle with an exclamation point next to a device.  

I checked the device manager and no issues in there - no yellow triangle with exclamation point - no orange triangle.

Then, you can try to fix it by changing the resolution of your monitor if not optimized (right clic on your desk / Display parameters / Recommended resolution)

Currently on recommended resolution.

You can also test your memory modules with memtest86 to know if they are OK or not but it takes a long time. So it is more convenient to launch the test during the night. Choose the freeware.

Downloaded the program but not sure how to use it. Will figure it out and run at night.

First u can check if the card correctly works by executing a "dxdiag" test. Right click on the windows logo then select "execute" and type dxdiag in the windows then enter. A window will open. Click on the display tab concerning the graphics card. You'll see in this window if your card works correctly.

I executed the test and my video card is working properly.

But firstly, u should check if you have the last update of its driver? 

Updated driver yesterday 3/27/19.

Hopefully, it won't be the hard disk! To check, u can do that:  https://www.thewindowsclub.com/hard-disk-drive-health

Ran the program and both HD's showed up as ok.

And then, it could be the power supply or the CPU...

Is there any way to test this?  The only thing left that I didn't check......

Thank you for trying to help me.....Last resort....just play until I crash      lol

 

 

 

[Elvis9]

scarlett, my advice to you, would be to just take it to a place that fixes pc

[Scarlett]

14 hours ago, Elvis9 said:

scarlett, my advice to you, would be to just take it to a place that fixes pc

I had hoped it wouldn't come to that but I think you may be right  or just deal with it....not sure which is worse.

[VHS2]

16 hours ago, Scarlett said:

first, u can check in the device manager if there is a pb pointed out by a yellow triangle with an exclamation point next to a device.  

I checked the device manager and no issues in there - no yellow triangle with exclamation point - no orange triangle.

Then, you can try to fix it by changing the resolution of your monitor if not optimized (right clic on your desk / Display parameters / Recommended resolution)

Currently on recommended resolution.

You can also test your memory modules with memtest86 to know if they are OK or not but it takes a long time. So it is more convenient to launch the test during the night. Choose the freeware.

Downloaded the program but not sure how to use it. Will figure it out and run at night.

First u can check if the card correctly works by executing a "dxdiag" test. Right click on the windows logo then select "execute" and type dxdiag in the windows then enter. A window will open. Click on the display tab concerning the graphics card. You'll see in this window if your card works correctly.

I executed the test and my video card is working properly.

But firstly, u should check if you have the last update of its driver? 

Updated driver yesterday 3/27/19.

Hopefully, it won't be the hard disk! To check, u can do that:  https://www.thewindowsclub.com/hard-disk-drive-health

Ran the program and both HD's showed up as ok.

And then, it could be the power supply or the CPU...

Is there any way to test this?  The only thing left that I didn't check......

Thank you for trying to help me.....Last resort....just play until I crash      lol

 

 

 

Hello Scarlett,

Since your PC is new, it is probably not the power supply nor the CPU. Your PC is working properly and it only crashes in game.

Did you try to remove any memory modules to test them?

I had recurrent BSOD with my PC (which I set up). It was because of the CPU cooling system interfering with memory modules.

However, what you describe looks more like a graphics card issue and/or a compatibility with your monitor (if not already done, u can try to plug another monitor to see if you encounter the same pb. U can also try to plug your monitor on another output: hdmi instead of dvi or the other way around, depending on the connection available).

Unfortunately, I don't see any way to help you further. Sorry! Maybe, u should follow @Elvis9 advice and show your PC to an expert.

[Scarlett]

49 minutes ago, VHS2 said:

Hello Scarlett,

Since your PC is new, it is probably not the power supply nor the CPU. Your PC is working properly and it only crashes in game.

Did you try to remove any memory modules to test them?

I had recurrent BSOD with my PC (which I set up). It was because of the CPU cooling system interfering with memory modules.

However, what you describe looks more like a graphics card issue and/or a compatibility with your monitor (if not already done, u can try to plug another monitor to see if you encounter the same pb. U can also try to plug your monitor on another output: hdmi instead of dvi or the other way around, depending on the connection available).

Unfortunately, I don't see any way to help you further. Sorry! Maybe, u should follow @Elvis9 advice and show your PC to an expert.

Hi VHS2,

First of all I would like to thank you VERY much for being so kind and helpful in trying help me fix my PC issue. I really wanted to let  you know how much I appreciate it!!!!

I will try to hook my PC up to another monitor that I have and see if that is the issue. Other people have suggested it but I wanted to try everything else first to see if it was another issue besides that but now it's time to try it.

I will let you know how that works out. Thanks SO much again for your help!!

[Dessy]

On 3/25/2019 at 2:23 AM, Scarlett said:

I am having issues with my PC.  When I play COD4, after being on for awhile, it varies, my PC crashes. When I say crashes, the computer never shuts down. My monitor goes black then reboots itself for me to log on again to get onto the internet and it 999's me in game.

Does anyone have any idea as to what's going on and how I can fix it because it's so annoying and driving me nuts...…!!!

Please help me...... 

https://askleo.com/screen-go-black-system-ram/

[Scarlett]

Here is a screenshot showing that the games COD WAW and COD4 are incompatible with my card..... I also ran the Performance for Memory while I was playing and there were no jumps or increase during that time....

[VHS2]

Hi Scarlett

I found this about the troubleshooting concerning the settings for an AMD graphics card with COD4 (maybe, you can have a try ):

Remove ambient occlusion, shadows, vertical synchronization. Don't use the overclocking (if it is the case) nor the AMD settings (profiles).

[Angelz]

2 hours ago, VHS2 said:

Hi Scarlett

I found this about the troubleshooting concerning the settings for an AMD graphics card with COD4 (maybe, you can have a try

Remove ambient occlusion, shadows, vertical synchronization. Don't use the overclocking (if it is the case) nor the AMD settings (profiles).

AMD cards do not have an ambient occlusion option. That is only available with nvidia cards.

[Angelz]

Do you know anyone that can lend you a graphics card so you can test it.

Taking your pc into a shop is going to cost you a few hundred dollars minimum.

[Twinkie 13]

I don't know how many DIMMS of RAM you have in the MOBO.  You could try removing all but one and try to replicate the problem.  At least that could eliminate the RAM as an issue.  I had random bsod and crash/reboots and it turned out to be a faulty DIMM. If you think it might be a driver issue you could use system restore to put things back to a time before the problem occured.

Edited March 30, 2019 by Sgt_Twinkie

[Scarlett]

15 hours ago, VHS2 said:

Hi Scarlett

I found this about the troubleshooting concerning the settings for an AMD graphics card with COD4 (maybe, you can have a try

Remove ambient occlusion, shadows, vertical synchronization. Don't use the overclocking (if it is the case) nor the AMD settings (profiles).

VHS2!!!!!!

You are a genius!   Changing the settings in my AMD graphics card worked perfect!!!  I did not crash at all tonight and I played a LONNNNNGGGG  time!!  Thank you, thank you, thank you!!! 

 

Also, I would like to thank everyone else that posted in this thread as well, who took the time to give me LOTS of suggestions on how to resolve my PC problem. It's nice to know that I'm in a clan that cares about their members and  comes to their aid in time of need.  You guys are the best!!!   

[babyback]

If you didnt had this problem before and everything was working fine with same specs same hardware; than its either your video card or your CPU heating up. Taking the side off and blowing fans on cpu/comp wont help. 

If I was you, I'd remove fan from CPU, clean thermal compound off "liquid like solution between fan and cpu". Buy new tube of thermal compound, you can get it from any comp electronics for 5/7$. You can find tons of videos on youtube on "how to apply thermal compound" Apply the new thermal compound and put everything back together. Run comp, run game, if the problem doesn't go away than I'm afraid it's your video card. It's a cheap test, you can try it before you end up with hundreds from pocket.

 

How old is your computer?. 

[babyback]

I was a bit late in reply. Haha

[VHS2]

4 hours ago, Scarlett said:

VHS2!!!!!!

You are a genius!   Changing the settings in my AMD graphics card worked perfect!!!  I did not crash at all tonight and I played a LONNNNNGGGG  time!!  Thank you, thank you, thank you!!! 

 

Also, I would like to thank everyone else that posted in this thread as well, who took the time to give me LOTS of suggestions on how to resolve my PC problem. It's nice to know that I'm in a clan that cares about their members and  comes to their aid in time of need.  You guys are the best!!!   

Hello Scarlett!

Not a genius  My best friend to resolve pb is Google 

Happy that I (Google) could help you!