Computer Build Problems

[Huskie]

So my dad and I built me a computer and it as all the right parts, but we don't know why only one ram stick is working? Idk if it's because they aren't compatible with my motherboard or if one ram stick is just simply not working....I've looked everywhere to see if the two are compatible but I'm just not 100% sure if they are or are not. Whose a computer builder that could possibly check their compatibility or have any advice to see if the ram stick works or not?

 

Ram: 

G.SKILL Ripjaws X Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL9D-8GBXL

 

Motherboard:

GIGABYTE GA-Z97X-SLI LGA 1150 Intel Z97 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard

Edited December 3, 2014 by Huskie

[Sammy]

First thing that comes to mind is to make sure the sticks are in the right slots if you only have two of them. Often, if you only have two, they have to go into specific slots.

[TheHammer]

hey go into the motherboard bios on boot up f1 or esc key goto memory and check the timings on your sticks you should have the timings on the memory package your mother board may be defaulting to a lower timing and voltage yes check the memory voltage ass well its in your motherboards bios. I hope this helps good luck:)

usually mem voltage is 2.1volts some are 1.8 but you need the right ones.

[Damage_inc-]

make sure in same colored slots and reboot.and what cpu are you running ?or just RMA  the memory and try another 2 matched sticks

[Stoner]

Damage is correct make sure either the grey or black slots, I would go the the grey slots then reboot. From what I know they should work

[CobraBites]

First thing that comes to mind is to make sure the sticks are in the right slots if you only have two of them. Often, if you only have two, they have to go into specific slots.

yes ...this is true......if u got 4 slots alot of times if u only using 2 sticks u need to make sure u have one in bank zero (which is the closet one to the processor) then one stick in bank 2 (or 3rd slot)

[fbi_open_up]

read your manual for the mobo it will tell you what slots to use with just 2 sticks.

[loaderXI]

Also boot with 1 stick to comfirm its good then shut down and do the same with the other stick

 

 

could be a bad stick after testing you will know

[iboomboom]

Huskie, when you say it doesn't work what do you mean? Does the PC not boot up? Or you get a BSOD? Did you run memtest? Download Ubuntu Bootable CD and run Memtest. RAM slots are colored for dual channel so they go in that config, even if you don't put them in dual channel config it should still work fine. Ping me on TS about this over the weekend, I can help you debug. I am fairly good with building computers.

[GeForce]

Have you fixed the memory problem ? If not could you post the mobo model and mem model for me then I can see.

Could be simple fix.

 

[iboomboom]

She fixed it, it was the wrong slots.

[spinpuppy]

Yay  wrong slots...ya learned something.  I was hoping ya didn't static out the stick.  All is good.  I cooked a RAM stick once by not grounding out before I touched it.  Glad you didn't do that