BurnnBright Posted February 26, 2013 Member ID: 22339 Group: *** Clan Members Followers: 17 Topic Count: 168 Topics Per Day: 0.04 Content Count: 1722 Content Per Day: 0.46 Reputation: 685 Achievement Points: 13018 Solved Content: 0 Days Won: 7 Joined: 01/13/15 Status: Offline Last Seen: Wednesday at 03:16 PM Birthday: 03/20/1972 Device: Windows Posted February 26, 2013 My mom (a person who should NEVER have access to a computer) received a call from a scammer today who told her he was from Microsoft and told her that her computer had been hacked. He then proceeded to walk her though the process of giving him remote access to her computer. <sigh> I have no idea what he installed on her computer but I'm sure it was malicious. I don't even begin to know how to proceed with fixing it. I had her unplug her ethernet cable even though she said the guy insisted that she keep the computer on and connected to the internet. The computer was connected for 8 hours after he called her. He also warned her not to install a new internet security software. lol She wants to start backing up her files in preparation to wipe the computer clean. She still has Windows XP and I'm not sure I even remember how that works. I plan to scan her system, look at the logs to see what was done, and then maybe do a system restore. I have no idea what this guy may have installed or what settings he changed. I believe he probably put a keylogger on and God only knows what else. The guy called from this number: 214-329-9692. I googled it and saw other stories identical to hers. Of course he had an Indian accent but an American name. He said he was calling from New Jersey but this is a Texas number, not that it matters. He was probably calling from India. Ugh! I hope he gets Crotch Rot!!! Angel, Gatorgirl, BigPapaDean and 2 others 5 Awards
LaRSin Posted February 26, 2013 Member ID: 45 Group: *** Clan Members Followers: 69 Topic Count: 981 Topics Per Day: 0.17 Content Count: 9432 Content Per Day: 1.65 Reputation: 3735 Achievement Points: 68138 Solved Content: 0 Days Won: 2 Joined: 09/01/09 Status: Offline Last Seen: 4 hours ago Birthday: 02/25/1951 Device: Windows Posted February 26, 2013 Back up files you want to keep and format and start over, baldie, Angel and HellKid 3 Awards
fireurza Posted February 26, 2013 Member ID: 677 Group: ***- Inactive Clan Members Followers: 18 Topic Count: 172 Topics Per Day: 0.03 Content Count: 1457 Content Per Day: 0.26 Reputation: 791 Achievement Points: 9890 Solved Content: 0 Days Won: 5 Joined: 11/02/09 Status: Offline Last Seen: January 16, 2024 Birthday: 02/20/1986 Posted February 26, 2013 if the scammer had remote access to the pc i would only back up must haves likt pictures and documents that she knows she needs. also thats a dallas area code. though there is a microsoft building here in dallas doubt it is from there. one thing you can start doing to remove is get a bandwidth scanning program to see what is using bandwidth. anything that is unknown should be shut down. start the computer in safe mode get a cd of malware bytes or kapersky. or simply save what you know to be clean and wipe the pc. Awards
djMot Posted February 26, 2013 Member ID: 3189 Group: *** Clan Members Followers: 98 Topic Count: 357 Topics Per Day: 0.07 Content Count: 5257 Content Per Day: 1.09 Reputation: 11146 Achievement Points: 48948 Solved Content: 0 Days Won: 114 Joined: 02/11/12 Status: Offline Last Seen: Wednesday at 01:57 PM Birthday: 12/24/1957 Device: Windows Posted February 26, 2013 How much did she PayPal to the dirtbag? http://www.informationweek.com/security/management/microsoft-windows-support-call-scams-7-f/240005023 Awards
KaptCrunch Posted February 26, 2013 Member ID: 389 Group: *** Clan Members Followers: 48 Topic Count: 317 Topics Per Day: 0.06 Content Count: 4898 Content Per Day: 0.86 Reputation: 4085 Achievement Points: 39606 Solved Content: 0 Days Won: 52 Joined: 09/14/09 Status: Offline Last Seen: 3 hours ago Birthday: 01/01/1970 Device: Windows Posted February 26, 2013 you must shred the MBR of HDD and rebuild FAT to remove what they put on also have her ISP change and make a different user name i feel for your mom them dirt bags pray on the elderly another thing have your mom do is change banking accounts #'s for thats what they after if she did banking on computer Awards
eidolonFIRE Posted February 26, 2013 Member ID: 2759 Group: **- Inactive Registered Users Followers: 17 Topic Count: 199 Topics Per Day: 0.04 Content Count: 3496 Content Per Day: 0.70 Reputation: 3021 Achievement Points: 26464 Solved Content: 0 Days Won: 3 Joined: 08/22/11 Status: Offline Last Seen: June 16, 2017 Birthday: 07/27/1990 Posted February 26, 2013 [ head in hands ] my my my my myyyyyyy If that dude had called me I would have trolled his pants off hahahaa. I have worked IT support and know exactly how to handle him lol. If she did ANY amount of banking or shopping on that computer I would call her bank immediately to check on her account activity. Personally I would just low-level format the drive and install the OS from scratch. A system restore isn't guaranteed to remove anything... it's just for reverting settings. Any data that she wants to back up should also be scanned thoroughly before being put back onto her fresh machine. baldie and KaptCrunch 2
BurnnBright Posted February 26, 2013 Member ID: 22339 Group: *** Clan Members Followers: 17 Topic Count: 168 Topics Per Day: 0.04 Content Count: 1722 Content Per Day: 0.46 Reputation: 685 Achievement Points: 13018 Solved Content: 0 Days Won: 7 Joined: 01/13/15 Status: Offline Last Seen: Wednesday at 03:16 PM Birthday: 03/20/1972 Device: Windows Author Posted February 26, 2013 I'm sick over this. She actually believes that she didn't give the guy any information. I tried to explain things to her but this woman believes that her computer isn't connected to the internet unless she's signed into AOL. lol I've told her a hundred times that's not true but she can't wrap her mind around it. She still recalls the days of using dial up internet so she can't comprehend that the computer is always connected to the internet now. She accesses her bank accounts online and she does shop the internet occasionally. She uses it to research family history, check email, Facebook and prepare legal documents for people such as deeds, wills, etc. My only reason for a system restore was to hopefully change settings back and get rid of whatever (if anything) he installed. I was planning on scanning her system for malware and viruses before backing anything up. The guy warned her NOT to install internet security software. lol As for IP addresses, I don't know how to change that. I've told her to call the bank first thing in the morning. I've been telling her for weeks that I was going to install TeamViewer on her's and my dad's computers so that I could help maintain them. I haven't done it yet. When I set up my dad's new computer a year ago, I made him a user account. He's not the admin on his own computer. I have to install the Windows updates and do the maintenance because he's not allowed to install anything. He likes it that way as he's never used a computer before. I hope the scammer guy gets every sexually transmitted disease on this planet and even some new ones that we don't know about!!!! eidolonFIRE, simplemod and baldie 3 Awards
Joe Canadian Posted February 26, 2013 Member ID: 822 Group: ***- Inactive Clan Members Followers: 87 Topic Count: 317 Topics Per Day: 0.06 Content Count: 5477 Content Per Day: 0.97 Reputation: 5025 Achievement Points: 42632 Solved Content: 0 Days Won: 20 Joined: 12/02/09 Status: Offline Last Seen: October 25, 2023 Birthday: 03/01/1967 Posted February 26, 2013 (edited) That really sucks, I would change your Mom's credit and debit card numbers BBright, then do a back up and reformat your mom's hd, good luck! Edited February 26, 2013 by Joe Canadian baldie 1 Awards
Sitting-Duc Posted February 26, 2013 Member ID: 561 Group: ++++ Senior Admin Followers: 85 Topic Count: 502 Topics Per Day: 0.09 Content Count: 5336 Content Per Day: 0.94 Reputation: 4612 Achievement Points: 41356 Solved Content: 0 Days Won: 29 Joined: 10/14/09 Status: Online Last Seen: 1 minute ago Birthday: 04/06/1992 Device: Windows Posted February 26, 2013 I hope the scammer guy gets every sexually transmitted disease on this planet and even some new ones that we don't know about!!!! Can't we hope he just dies a painful death?.. wishing sex on someone (however bad the consequences).. isn't that bad. Hit by a car? crushed by a piano?.. tripping into a pit of wet concrete and drowning? these are all better suggestions I think. . eidolonFIRE, BANNPIRE, baldie and 5 others 8 Awards
BurnnBright Posted February 26, 2013 Member ID: 22339 Group: *** Clan Members Followers: 17 Topic Count: 168 Topics Per Day: 0.04 Content Count: 1722 Content Per Day: 0.46 Reputation: 685 Achievement Points: 13018 Solved Content: 0 Days Won: 7 Joined: 01/13/15 Status: Offline Last Seen: Wednesday at 03:16 PM Birthday: 03/20/1972 Device: Windows Author Posted February 26, 2013 lmao. I wasn't thinking of it that way. I wasn't wishing sex on him. I was wishing that his sexual organs developed such atrocities that mere rotting flesh would be a blessing. Giggles 1 Awards
Nobodygood>XI< Posted February 26, 2013 Member ID: 219 Group: ***- Inactive Clan Members Followers: 15 Topic Count: 24 Topics Per Day: 0.00 Content Count: 492 Content Per Day: 0.09 Reputation: 108 Achievement Points: 2906 Solved Content: 0 Days Won: 0 Joined: 09/04/09 Status: Offline Last Seen: April 2, 2018 Birthday: 04/28/1957 Posted February 26, 2013 [ head in hands ] my my my my myyyyyyy If that dude had called me I would have trolled his pants off hahahaa. I have worked IT support and know exactly how to handle him lol. If she did ANY amount of banking or shopping on that computer I would call her bank immediately to check on her account activity. Personally I would just low-level format the drive and install the OS from scratch. A system restore isn't guaranteed to remove anything... it's just for reverting settings. Any data that she wants to back up should also be scanned thoroughly before being put back onto her fresh machine. I agree, also get credit protection going so she can check in and see or be notified of any BS going on My wonderful State let my information get out because they were hacked, I got notification from them last month Awards
simplemod Posted February 26, 2013 Member ID: 623 Group: **- Inactive Registered Users Followers: 21 Topic Count: 62 Topics Per Day: 0.01 Content Count: 1072 Content Per Day: 0.19 Reputation: 417 Achievement Points: 7809 Solved Content: 0 Days Won: 1 Joined: 10/24/09 Status: Offline Last Seen: January 27, 2018 Birthday: 10/26/1982 Posted February 26, 2013 Good luck with all of it. Mercy got that call a couple weeks ago. I was so proud of her, she made him hang up on her, and then she called him back 4 or 5 times, giving him the same spill he tried to give her.
BurnnBright Posted February 26, 2013 Member ID: 22339 Group: *** Clan Members Followers: 17 Topic Count: 168 Topics Per Day: 0.04 Content Count: 1722 Content Per Day: 0.46 Reputation: 685 Achievement Points: 13018 Solved Content: 0 Days Won: 7 Joined: 01/13/15 Status: Offline Last Seen: Wednesday at 03:16 PM Birthday: 03/20/1972 Device: Windows Author Posted February 26, 2013 [ head in hands ] my my my my myyyyyyy If that dude had called me I would have trolled his pants off hahahaa. I have worked IT support and know exactly how to handle him lol. If she did ANY amount of banking or shopping on that computer I would call her bank immediately to check on her account activity. Personally I would just low-level format the drive and install the OS from scratch. A system restore isn't guaranteed to remove anything... it's just for reverting settings. Any data that she wants to back up should also be scanned thoroughly before being put back onto her fresh machine. I agree, also get credit protection going so she can check in and see or be notified of any BS going on My wonderful State let my information get out because they were hacked, I got notification from them last month We live in SC and I got a letter recently as well. People work hard, pay their bills and then get "rewarded" by low life scum bags that profit from it. Makes me sick. Awards
BurnnBright Posted February 26, 2013 Member ID: 22339 Group: *** Clan Members Followers: 17 Topic Count: 168 Topics Per Day: 0.04 Content Count: 1722 Content Per Day: 0.46 Reputation: 685 Achievement Points: 13018 Solved Content: 0 Days Won: 7 Joined: 01/13/15 Status: Offline Last Seen: Wednesday at 03:16 PM Birthday: 03/20/1972 Device: Windows Author Posted February 26, 2013 P.S. I hope their penises fall off!! TBB 1 Awards
HarryWeezer Posted February 26, 2013 Member ID: 20166 Group: ***- Inactive Clan Members Followers: 40 Topic Count: 611 Topics Per Day: 0.14 Content Count: 7655 Content Per Day: 1.81 Reputation: 7232 Achievement Points: 53682 Solved Content: 0 Days Won: 36 Joined: 10/04/13 Status: Offline Last Seen: March 26 Birthday: 10/16/1946 Device: Windows Posted February 26, 2013 As others have advised, you need to wipe the drive - restore may not get it. And as well, if she's ever used this system for anything involving her credit card or other accounts, take steps there as well to protect her. Bummer for sure. About five years ago, I bought something online and the site got hacked. More than $5,000 was charged to my credit card. I was protected, but the next day, the credit card company called and asked if I was talking to them on another line - the dirtbag actually called them to complain about "his" credit card being discontinued. Awards
Tball Posted February 26, 2013 Member ID: 112 Group: **- Inactive Registered Users Followers: 2 Topic Count: 104 Topics Per Day: 0.02 Content Count: 1132 Content Per Day: 0.20 Reputation: 228 Achievement Points: 6975 Solved Content: 0 Days Won: 0 Joined: 09/02/09 Status: Offline Last Seen: January 3, 2015 Birthday: 10/09/1960 Posted February 26, 2013 formatting might not be enough every drive manufacturer has there own little program to write zero's and 1's Answer Formating a hard drive prepares it for use and deletes previous file names so Windows can't see them. They still exist and can be recovered with several Undelete programs. However, if you wish to remove all data from the drive, just formatting is not enough. \"Zeroing\" a drive rewrites over the entire drive, replacing previous data with simple 0's. There are several 'Zero' filling programs available on the web and some drive manufacturers include a zero utility on their support sites. Answer The previous answer is pretty good, however it is argued that you can recover a zeroed hard drive. It is possible to retrieve \"some\" data however \"fully recovering\" a zeroed hard drive hasn't been done as far as i know. simply doing a \"1 zero pass\" will invert all the \"1's\" to \"0's\" (remember there are only 1's and 0's) hence \"zeroing\" however there is software available that can detect newly magnetized \"0's\" it simply re-inverts the \"0's\" to \"1's\" if you do a \"7 zero pass\" it's pretty much impossible to retrieve any information off the hard drive. look into the \"DoD 5220.22-m\" standard or \"gutmann\". hope this is useful.
eidolonFIRE Posted February 26, 2013 Member ID: 2759 Group: **- Inactive Registered Users Followers: 17 Topic Count: 199 Topics Per Day: 0.04 Content Count: 3496 Content Per Day: 0.70 Reputation: 3021 Achievement Points: 26464 Solved Content: 0 Days Won: 3 Joined: 08/22/11 Status: Offline Last Seen: June 16, 2017 Birthday: 07/27/1990 Posted February 26, 2013 formatting might not be enough every drive manufacturer has there own little program to write zero's and 1's Answer Formating a hard drive prepares it for use and deletes previous file names so Windows can't see them. They still exist and can be recovered with several Undelete programs. However, if you wish to remove all data from the drive, just formatting is not enough. \"Zeroing\" a drive rewrites over the entire drive, replacing previous data with simple 0's. There are several 'Zero' filling programs available on the web and some drive manufacturers include a zero utility on their support sites. Answer The previous answer is pretty good, however it is argued that you can recover a zeroed hard drive. It is possible to retrieve \"some\" data however \"fully recovering\" a zeroed hard drive hasn't been done as far as i know. simply doing a \"1 zero pass\" will invert all the \"1's\" to \"0's\" (remember there are only 1's and 0's) hence \"zeroing\" however there is software available that can detect newly magnetized \"0's\" it simply re-inverts the \"0's\" to \"1's\" if you do a \"7 zero pass\" it's pretty much impossible to retrieve any information off the hard drive. look into the \"DoD 5220.22-m\" standard or \"gutmann\". hope this is useful. aka.... "low level" formatting.
Sonovabich Posted February 26, 2013 Member ID: 82 Group: ** Registered Users Followers: 0 Topic Count: 1535 Topics Per Day: 0.27 Content Count: 5022 Content Per Day: 0.88 Reputation: 5198 Achievement Points: 131537 Solved Content: 0 Days Won: 116 Joined: 09/02/09 Status: Offline Last Seen: Thursday at 07:44 AM Device: Windows Posted February 26, 2013 I hope the scammer guy gets every sexually transmitted disease on this planet and even some new ones that we don't know about!!!! Can't we hope he just dies a painful death?.. wishing sex on someone (however bad the consequences).. isn't that bad. Hit by a car? crushed by a piano?.. tripping into a pit of wet concrete and drowning? these are all better suggestions I think. . That depends who they wishing on you to have sex with
DEEJAYKEG Posted February 26, 2013 Member ID: 1238 Group: ***- Inactive Clan Members Followers: 35 Topic Count: 1207 Topics Per Day: 0.22 Content Count: 6083 Content Per Day: 1.10 Reputation: 4985 Achievement Points: 50728 Solved Content: 0 Days Won: 11 Joined: 03/12/10 Status: Offline Last Seen: April 11, 2024 Posted February 26, 2013 [ head in hands ] my my my my myyyyyyy If that dude had called me I would have trolled his pants off hahahaa. I have worked IT support and know exactly how to handle him lol. If she did ANY amount of banking or shopping on that computer I would call her bank immediately to check on her account activity. Personally I would just low-level format the drive and install the OS from scratch. A system restore isn't guaranteed to remove anything... it's just for reverting settings. Any data that she wants to back up should also be scanned thoroughly before being put back onto her fresh machine. I agree, also get credit protection going so she can check in and see or be notified of any BS going on My wonderful State let my information get out because they were hacked, I got notification from them last month I have been obliged to maintain such financial and identity protection since Her Majesty's Revenue & Customs lost all my family's data including our bank account details. They paid me no compensation but I can guess what would happen if I didn't pay my income tax... KaptCrunch 1 Awards
baldie Posted February 26, 2013 Member ID: 607 Group: *** Clan Members Followers: 76 Topic Count: 246 Topics Per Day: 0.04 Content Count: 3367 Content Per Day: 0.59 Reputation: 2718 Achievement Points: 34252 Solved Content: 0 Days Won: 12 Joined: 10/21/09 Status: Offline Last Seen: Tuesday at 08:25 PM Birthday: 09/16/1966 Device: Windows Posted February 26, 2013 Misses Baldie fell for this just over a year ago...... My Solution remove HD and smash to bits with large hammer and take away her admin rights straight away (also banned her from ever going near my comp) A bit extreme but I could not be bothered with formating and all the hassle it was cheaper to replace her HD and taught her an Important lesson there is only room in the Baldie household for one IDIOT and its not her.... DEEJAYKEG, eidolonFIRE, TBB and 1 other 4 Awards
eidolonFIRE Posted February 27, 2013 Member ID: 2759 Group: **- Inactive Registered Users Followers: 17 Topic Count: 199 Topics Per Day: 0.04 Content Count: 3496 Content Per Day: 0.70 Reputation: 3021 Achievement Points: 26464 Solved Content: 0 Days Won: 3 Joined: 08/22/11 Status: Offline Last Seen: June 16, 2017 Birthday: 07/27/1990 Posted February 27, 2013 Misses Baldie fell for this just over a year ago...... My Solution remove HD and smash to bits with large hammer and take away her admin rights straight away (also banned her from ever going near my comp) A bit extreme but I could not be bothered with formating and all the hassle it was cheaper to replace her HD and taught her an Important lesson there is only room in the Baldie household for one IDIOT and its not her.... I like true manly man. [ hats off ] Perhaps I'll down a beer in your honor.
Unchileno Posted February 27, 2013 Member ID: 101 Group: ***- Inactive Clan Members Followers: 110 Topic Count: 764 Topics Per Day: 0.13 Content Count: 8139 Content Per Day: 1.42 Reputation: 6768 Achievement Points: 61591 Solved Content: 0 Days Won: 13 Joined: 09/02/09 Status: Offline Last Seen: March 21 Birthday: 01/23/1974 Device: iPhone Posted February 27, 2013 I hope the scammer guy gets every sexually transmitted disease on this planet and even some new ones that we don't know about!!!! Can't we hope he just dies a painful death?.. wishing sex on someone (however bad the consequences).. isn't that bad. Hit by a car? crushed by a piano?.. tripping into a pit of wet concrete and drowning? these are all better suggestions I think. . I dont know about that..Wishing some one sex with you is like a painfull death no? blk_plague 1 Awards
PingLo Posted February 27, 2013 Member ID: 1103 Group: **- Inactive Registered Users Followers: 64 Topic Count: 119 Topics Per Day: 0.02 Content Count: 1977 Content Per Day: 0.35 Reputation: 1122 Achievement Points: 15642 Solved Content: 0 Days Won: 4 Joined: 02/08/10 Status: Offline Last Seen: October 16, 2013 Birthday: 01/01/2012 Posted February 27, 2013 This is why older folks should just have iPads, no fuss no muss. Labob 1
Labob Posted February 27, 2013 Member ID: 42 Group: *** Clan Members Followers: 50 Topic Count: 338 Topics Per Day: 0.06 Content Count: 8389 Content Per Day: 1.46 Reputation: 6126 Achievement Points: 54468 Solved Content: 0 Days Won: 13 Joined: 09/01/09 Status: Offline Last Seen: April 22 Birthday: 01/30/1959 Device: Windows Posted February 27, 2013 Pinglo is quite right an ipad would deffinetly solve all these type of issues. My fingers have a bad smell to them now . This scam has been around for some time here. You can google or as I like to say Bing it microsoft phone scam. Here's the PC World article. http://www.pcworld.com/article/230431/Microsoft_Warns_of_Internet_Phone_Scam.html. Picking on the elderly is just plain wrong spineless basturds. PingLo 1 Awards
PingLo Posted February 27, 2013 Member ID: 1103 Group: **- Inactive Registered Users Followers: 64 Topic Count: 119 Topics Per Day: 0.02 Content Count: 1977 Content Per Day: 0.35 Reputation: 1122 Achievement Points: 15642 Solved Content: 0 Days Won: 4 Joined: 02/08/10 Status: Offline Last Seen: October 16, 2013 Birthday: 01/01/2012 Posted February 27, 2013 Pinglo is quite right an ipad would deffinetly solve all these type of issues. My fingers have a bad smell to them now . This scam has been around for some time here. You can google or as I like to say Bing it microsoft phone scam. Here's the PC World article. http://www.pcworld.com/article/230431/Microsoft_Warns_of_Internet_Phone_Scam.html. Picking on the elderly is just plain wrong spineless basturds. My oldest living relative has one, she doesn't really know it's not a 'real computer' (like the last 3 she's had) and quite frankly I don't think she really cares. I'm old enough to realize I don't want to have to deal with issues in my daily life that I can avoid, I'm sure that its about 2-3x on her side. Everything is a balance of course.
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