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If you're getting lag on the servers I need you to do this so you can help fix the problem


Ruggerxi

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here is what the host needs from us to help diagnose the problem and fix it. 

 

1. Results of a ping on your server.

 

2. Results of a traceroute (preferably done with MTR) from your local host to

your server.

 

3. Results of a traceroute (preferably done with MTR) from your server to your

local host.

 

4. Results of your server downloading the following file:

proof.ovh.ca/files/1Gio.dat (preferably using the wget -4 -O

/dev/null proof.ovh.ca/files/1Gio.dat) command.

 

Send us all the results via screenshots, copy / paste or from an upload

website and we'll be able to investigate the matter with you.

 

 

 

Just get the screen shots and  I will get them to them. 

 

You can use their programs they suggest or use your own way.

 

You must do all 4 so they can diagnose the problem

 

Thank you

 

 

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Thanks Rugger, this should help the problem get solved faster! :D 

 

I have been having high pings occasionally but only had it twice whilst other people have apparently been getting it continuously or have been getting things like everybody on the server not being able to do anything for a solid 2 minutes or so.

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Rugger, The ping problems we're having on the west coast are all happening at the same IP address in Canada. The IP address for the bottleneck starts with 198.27.73 which is in Montreal. I ran a tracert from HLSW and you can see it on the ping graph.

 

5606aaff363f1_doc1001.jpg

 

 

Joe Canadian made a post yesterday with similar problems. He is having issues with the same server, only it appears that his route is being sent to an IP address in Paris before it gets to the server in Montreal. Kind of a messed up way of doing things.

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Could you please do the 4 steps they are asking for, this would go a LONG way to getting the problem resolved

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we are not Idiots without cause bossman... I will need a step by step instruction as how to do this... I can get to my game, my porn and my movies. Other than that I am PC useless

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Just an FYI. The issues are in Chicago not Canada (Definitely not France.. don't believe the country code on that IP)  and yes it is a bad hop for the players on the west coast. Although Rugger has asked for all of that nice complicated stuff all we really need is a screenshot of your tracerts to either fosters.xtre.co.uk and/or budweiser.xtre.co.uk as this will display to the host the bad hop.

 

I have been unable to test as my connection is stable so this would help in trying to resolve the problem.

 

duc

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Also as well as a tracert a pathping may be useful (same command syntax as tracert).

 

duc

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How to run traceroute for idiots on Windows:
  1. Open the command prompt. Go to Start > Run. ...
  2. In the command prompt, type: tracert hostname. ...
  3. You may have to wait up to a minute or more for the test to complete. ...
  4. Send us the complete results (every line) for analysis.

5606eef28e977_tracert.jpg

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This is today and notice the ip 178.32.135.188 it hops to Paris ...WTF

 

http://www.ip-adress.com/ip_tracer/178.32.135.188

 

5606f24c6fd01_9262015.jpg

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C:\Users\Kevin>tracert fosters.xtre.co.uk

Tracing route to fosters.xtre.co.uk [167.114.158.128]
over a maximum of 30 hops:

  1     2 ms    <1 ms    <1 ms  192.168.0.1
  2     7 ms     7 ms     7 ms  207-177-225-1-static.dsl.redshift.com [207.177.225.1]
  3     8 ms     7 ms     7 ms  Sal-Core-router.redshift.net [207.177.233.98]
  4     9 ms     9 ms     8 ms  Mry-Core-VL500-p12.redshift.net [216.228.1.177]
  5     9 ms    10 ms     8 ms  Mry-Edge-Rt.redshift.net [216.228.2.2]
  6    14 ms    31 ms    15 ms  ge1-22.core3.fmt2.he.net [64.71.158.81]
  7    29 ms    24 ms    24 ms  10ge10-1.core1.sjc2.he.net [184.105.222.14]
  8    16 ms    20 ms    15 ms  eqx.snj.ovh.net [206.223.116.193]
  9   180 ms   207 ms   203 ms  198.27.73.249
 10    63 ms     *        *     chi-2-6k.il.us [198.27.73.186]
 11    80 ms    79 ms    80 ms  mtl-2-6k.qc.ca [198.27.73.181]
 12    82 ms    81 ms    81 ms  bhs-g2-a9.qc.ca [198.27.73.7]
 13    83 ms    83 ms    81 ms  bhs-3b-a9.qc.ca [198.27.73.98]
 14    81 ms    81 ms    87 ms  fosters.xtre.co.uk [167.114.158.128]

Trace complete.
So whatever .249 is also chi.

 

edit: From California.

Edited by Sammy
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It's not in Paris, I have said that already - the IP is simply owned by a company based in Paris.

 

Thanks for the tracerts - I know it is one of the two Chicago nodes but I need a couple more to confirm and then I can send the info to the host. 

 

duc

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5606fc6095dfa_Screenshot_1.png5606fc6ce9370_Screenshot_2.png

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5606ffafdff29_Capture.png

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@@JimpXI

 

Have you been having connection issues? it's just your ping is fine (especially for the UK) and the problem the majority of players are being faced with is their connection through Chicago.

 

duc

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56070170959e3_Screenshot20150926213430.p

 

this is to freeze tag 1 server

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Tracing route to 192.27.126.80 over a maximum of 30 hops

 

1 <1 ms <1 ms <1 ms router.dlink.com [192.168.0.1]

2 13 ms 20 ms 23 ms dtr02mrtwtn-tge-0-6-0-3.mrtw.tn.charter.com [96.34.70.133]

3 12 ms 14 ms 18 ms crr01kgpttn-bue-102.kgpt.tn.charter.com [96.34.69.11]

4 12 ms 17 ms 11 ms crr02kgpttn-bue-101.kgpt.tn.charter.com [96.34.68.128]

5 17 ms 22 ms 21 ms crr12spbgsc-bue-100.spbg.sc.charter.com [96.34.93.200]

6 34 ms 17 ms 22 ms bbr01spbgsc-bue-4.spbg.sc.charter.com [96.34.2.50]

7 * * * Request timed out.

8 * * * Request timed out.

9 * * * Request timed out.

10 * * * Request timed out.

11 * * * Request timed out.

12 * * * Request timed out.

13 * * * Request timed out.

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

26 * * * Request timed out.

27 * * * Request timed out.

28 * * * Request timed out.

29 * * * Request timed out.

30 * * * Request timed out.

 

Trace complete.

no wonder I have such bad lag?

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this is the 2nd try?

Tracing route to ip198-27-126-80.xtre.co.uk [198.27.126.80]

over a maximum of 30 hops:

 

1 <1 ms <1 ms <1 ms router.dlink.com [192.168.0.1]

2 10 ms 11 ms 30 ms dtr02mrtwtn-tge-0-6-0-3.mrtw.tn.charter.com [96.34.70.133]

3 15 ms 26 ms 21 ms crr01kgpttn-bue-102.kgpt.tn.charter.com [96.34.69.11]

4 14 ms 11 ms 11 ms crr02kgpttn-bue-101.kgpt.tn.charter.com [96.34.68.128]

5 19 ms 18 ms 18 ms crr12spbgsc-bue-100.spbg.sc.charter.com [96.34.93.200]

6 33 ms 31 ms 31 ms bbr01spbgsc-bue-4.spbg.sc.charter.com [96.34.2.50]

7 26 ms 58 ms 22 ms bbr02atlnga-bue-4.atln.ga.charter.com [96.34.0.40]

8 42 ms 27 ms 21 ms prr01atlnga-bue-3.atln.ga.charter.com [96.34.3.19]

9 24 ms 24 ms 24 ms atl-1-6k.ga.us [178.32.135.94]

10 37 ms * * ash-1-6k.va.us [178.32.135.188]

11 * * 52 ms chi-1-6k.il.us [198.27.73.225]

12 * * * Request timed out.

13 60 ms 65 ms 58 ms bhs-g1-a9.qc.ca [198.27.73.1]

14 57 ms 65 ms 72 ms bhs-3a-a9.qc.ca [198.27.73.92]

15 60 ms 59 ms 72 ms ip198-27-126-80.xtre.co.uk [198.27.126.80]

 

Trace complete.

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Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation.  All rights reserved.

 

C:\Users\Dean>tracert  fosters.xtre.co.uk

 

Tracing route to fosters.xtre.co.uk [167.114.158.128]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  router.asus.com [192.168.1.1]

  2    16 ms     8 ms     7 ms  cpe-75-84-184-1.socal.res.rr.com [75.84.184.1]

  3     9 ms     9 ms     8 ms  tge0-9-0-19.wlmgcaaq02h.socal.rr.com [76.167.28.

109]

  4    17 ms    11 ms    11 ms  agg25.lsaicaev02r.socal.rr.com [72.129.17.92]

  5    12 ms    15 ms    11 ms  agg26.tustcaft01r.socal.rr.com [72.129.17.2]

  6    13 ms    14 ms    15 ms  bu-ether16.tustca4200w-bcr00.tbone.rr.com [66.10

9.6.64]

  7    11 ms    12 ms    20 ms  0.ae3.pr1.lax10.tbone.rr.com [107.14.19.56]

  8    12 ms    12 ms    11 ms  las-b21-link.telia.net [62.115.36.57]

  9    33 ms    27 ms    28 ms  palo-b1-link.telia.net [62.115.143.124]

 10   215 ms   203 ms   204 ms  192.99.146.32

 11    98 ms     *      127 ms  chi-1-6k.il.us [198.27.73.188]

 12   101 ms   101 ms   102 ms  mtl-1-6k.qc.ca [198.27.73.183]

 13   108 ms   100 ms   100 ms  bhs-g2-a9.qc.ca [198.27.73.3]

 14   101 ms   103 ms   104 ms  bhs-3a-a9.qc.ca [198.27.73.94]

 15   102 ms   102 ms   102 ms  fosters.xtre.co.uk [167.114.158.128]

 

Trace complete.

 

C:\Users\Dean>

 

 

 

 

from Los Angeles

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Lag AND CIs are pretty bad for me between 5:00am and 10:00am EST

 

It's fairly stable now but I still get a random ping spike which causes a bit of lag ingame.Usually happens just as I'm trying to shoot someone at Point blank range and it makes me miss Grrrrrrrrr.

 

 

 

Microsoft Windows [Version 10.0.10240]
© 2015 Microsoft Corporation. All rights reserved.


Tracing route to fosters.xtre.co.uk [167.114.158.128]
over a maximum of 30 hops:

  1     5 ms     4 ms     1 ms  10.0.0.1
  2    18 ms    16 ms    17 ms  96.120.63.49
  3    14 ms    18 ms    14 ms  te-8-2-ur01.centralcity.pa.pitt.comcast.net [68.85.234.197]
  4    17 ms    21 ms    17 ms  te-8-3-ur01.adams.pa.pitt.comcast.net [68.85.75.70]
  5    17 ms    24 ms    19 ms  te-0-3-0-3-ar01.mckeesport.pa.pitt.comcast.net [68.87.173.126]
  6    38 ms    29 ms    26 ms  be-7016-cr02.ashburn.va.ibone.comcast.net [68.86.91.25]
  7    33 ms    34 ms    29 ms  be-10102-cr01.newyork.ny.ibone.comcast.net [68.86.85.26]
  8    35 ms    34 ms    33 ms  be-10-pe01.newark.nj.ibone.comcast.net [68.86.84.86]
  9    39 ms    28 ms    39 ms  192.99.146.53
 10    39 ms    39 ms    39 ms  bhs-g2-a9.qc.ca [198.27.73.207]
 11    35 ms    46 ms    37 ms  bhs-3b-a9.qc.ca [198.27.73.98]
 12    41 ms    45 ms    39 ms  fosters.xtre.co.uk [167.114.158.128]

Trace complete.



Tracing route to budweiser.xtre.co.uk [192.99.147.181]
over a maximum of 30 hops:

  1     4 ms     3 ms     4 ms  10.0.0.1
  2    24 ms    19 ms    19 ms  96.120.63.49
  3    16 ms    19 ms    20 ms  te-8-2-ur01.centralcity.pa.pitt.comcast.net [68.85.234.197]
  4    22 ms    24 ms    22 ms  te-0-3-0-3-ar01.pittsburgh.pa.pitt.comcast.net [68.85.75.157]
  5    31 ms    33 ms    33 ms  be-7016-cr02.newyork.ny.ibone.comcast.net [68.86.91.29]
  6    32 ms    33 ms    35 ms  be-10203-cr01.newyork.ny.ibone.comcast.net [68.86.85.53]
  7    35 ms    33 ms    34 ms  be-10-pe01.newark.nj.ibone.comcast.net [68.86.84.86]
  8    33 ms    34 ms    29 ms  192.99.146.53
  9    37 ms    39 ms    40 ms  bhs-g2-a9.qc.ca [192.99.146.101]
 10    41 ms    39 ms    44 ms  bhs-3b-a9.qc.ca [198.27.73.98]
 11    39 ms    39 ms    39 ms  budweiser.xtre.co.uk [192.99.147.181]

Trace complete.

Might have 2 bad hops if there is one in Chicago.The one that gives me troubles in the Mornings is in New Jersey.

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Here you go  duc !!! I hope it helps you help us!!  

 

  C:\Users\Travas>tracert 192.95.39.66

 
Tracing route to ip192-95-39-66.xtre.co.uk [192.95.39.66]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     7 ms     8 ms     7 ms  96.120.101.29
  3     8 ms     8 ms     9 ms  te-0-0-0-7-sur03.ferndale.wa.seattle.comcast.net
 [68.85.145.101]
  4    11 ms    12 ms    11 ms  be-41-ar01.seattle.wa.seattle.comcast.net [69.13
9.164.33]
  5    12 ms    13 ms    13 ms  be-33650-cr02.seattle.wa.ibone.comcast.net [68.8
6.93.165]
  6    38 ms    44 ms    37 ms  be-11721-cr02.denver.co.ibone.comcast.net [68.86
.84.205]
  7    59 ms    59 ms    59 ms  be-10617-cr01.350ecermak.il.ibone.comcast.net [6
8.86.85.169]
  8    60 ms    59 ms    59 ms  he-0-12-0-0-pe04.350ecermak.il.ibone.comcast.net
 [68.86.83.162]
  9    79 ms     *        *     198.27.73.65
 10    81 ms   272 ms    81 ms  mtl-2-6k.qc.ca [198.27.73.179]
 11    82 ms    83 ms    85 ms  bhs-g1-a9.qc.ca [198.27.73.5]
 12    82 ms    83 ms    83 ms  bhs-3a-a9.qc.ca [198.27.73.92]
 13    82 ms    83 ms    83 ms  ip192-95-39-66.xtre.co.uk [192.95.39.66]
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